Here is the tick tock of what happened.I was gifted a Move 2 a couple of years ago; it worked like a charm. I got ambitous and purchased a second Move 2 and successfully made a stereo pair with the gifted Move 2. Again it worked like a charm. Lately, meaning with the last two weeks, a “phantom” signleton Move 2 has appeared. The Stereo remains in the list of speaker. The prorgam playing on the stereo pair show it playing on the stereo pair and this ‘ghost’ speaker. I did not add or alter my setup; I have the voice assistant turned off.Why is this happening? What is the permanent fix to this problem? Thanks.I have added screen grabs to support and illustrate what is going on. I hope they are not too large.

Question

A speaker appears that was not added or created

Forum|Forum|1 day ago
June 3, 2026
3 replies
30 views

B

+1

Byron Roye
Enthusiast I

Here is the tick tock of what happened.

I was gifted a Move 2 a couple of years ago; it worked like a charm.
I got ambitous and purchased a second Move 2 and successfully made a stereo pair with the gifted Move 2. Again it worked like a charm.
Lately, meaning with the last two weeks, a “phantom” signleton Move 2 has appeared. The Stereo remains in the list of speaker.
The prorgam playing on the stereo pair show it playing on the stereo pair and this ‘ghost’ speaker.
I did not add or alter my setup; I have the voice assistant turned off.

Why is this happening? What is the permanent fix to this problem? Thanks.

I have added screen grabs to support and illustrate what is going on. I hope they are not too large.

Airgetlam
Forum|Forum|1 day ago
June 3, 2026

That’s odd. It suggests that someone else has added a Move to your system, which has a bunch of terrifying add ons to that concept. I think I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce