Sonos Move not showing in app system

  • 10 April 2023
  • 1 reply

I have Spectrum and Eero mesh.  I have rebooted Move, reinstalled Move, reinstalled Sonos app.   I am at my wits end with no Move showing in my app.   


Best answer by Jamie A 10 April 2023, 13:00

View original

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

1 reply

Userlevel 7
Badge +16

Hi @Triwinnerjoe, welcome to the Sonos Community!

I can see you have two households registered to your email address, one has the Move and the other doesn’t. Is your Spectrum router running in Bridge mode? Is it possible that the Move is connecting to the Spectrum router while the rest of your system is on the Eero Mesh or are these systems in different locations entirely?

I can see the Move is online, so I would recommend you reach out to our support team as they have the necessary tools to help troubleshoot this issue with you.

I hope this helps!