My gen1 Roam has become unresponsive. None of the buttons on top respond and the on/off button is also unresponsive and no lights come on. It is kept on the Sonos base charger when not in use (the charger plug supplies 5v, but I can’t tell if the base pad is working). If I plug a charging cable in the rear socket I get a red light at the bottom but none of the buttons respond. If it wasn’t nailed to the perch would it have fallen off?
Question
Gen 1 Roam unresponsive
If you search “Sonos Roam died” or failure or similar you will find a lot of owners have had Roams stop working.
I would contact Sonos support as they have been replacing them out of warranty (not guaranteed but you should ask), almost like they know there’s a defect or something.
Given it seems to have completely given up, are there any steps in the factory reset process (from point 2 onwards) that work to perhaps get it back to factory settings..?
- Press and hold the power button on the back of your Roam product for 5 seconds to power it off. You will hear a chime and the status light on the front will turn off.
- While holding the Play/Pause button, press and release the power button.
- Continue holding the Play/Pause button until the light on the front flashes orange and white.
- The light will flash green when the process is complete.
If not, then Sonos Support is probably your only option.
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