Sound cutting in and out on surround sound for music but not tv

  • 10 November 2020
  • 1 reply

When I set up my two Play One SLs as surrounds with my Beam the sound cuts in and out when playing music from any source however works fine when watching the tv. Sonos Support suggests that this is a network issue and I should put my router into Bridge mode as I use a Google Wifi mesh network.

Has anyone else had a similar issue and managed to resolve it? 

Many thanks,



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1 reply

Userlevel 6
Badge +16

Hi @philmcaree, Thank you for reaching out and welcome to the community. Sorry to hear about this issue on audio dropouts on your Sonos system. So that we can check on the current status of your Sonos speakers, I’ll ask you to submit a diagnostic report to investigate further what could be causing this issue. You may reply to the thread with the confirmation number to assist you with this issue.  

Let us know what you have in mind with the advice above.

The Sonos community is always here to help.