Samsung Frame and Arc - sound not working properly

  • 16 October 2021
  • 1 reply


Is there a solution?  Should I return the Arc?  I see from this discussion group that this issue with Frame and Arc has been going on for a long time.  SONOS - what should I do?  Return the product? It is not working as advertised.  Every day I go on and there is no sound - then bam - it works - then drops.

1 reply

It’s not an issue that Sonos can fix, since Sonos works with other Samsungs, as well as other manufacturer’s TVs. The problem is in the ARC implementation by Samsung for that particular model, and they’re the only ones who can ‘fix’ it.