Hello, I am having trouble with my play 5 speaker when I add it as a surround speaker with my playbar and sub. The play 5 works fine when unpaired and also works when it is added as a stereo pair. But when I add it as a surround speaker the speaker doesn’t output any sound. If I hit the physical volume buttons when paired in surround the volume of the other speakers change but not the speaker in question. The same thing occurs whether I’m using the TV or just the speakers themselves. I have tried factory resetting everything in the 5.1 system and re-adding them and also altering the Surround Audio settings within the Sonos app. Are there any other troubleshooting methods out there that I should try? I’ve been wracking my brain trying to figure this out for the past few days and can’t figure it out.
One thing to note is that the speaker is a gen 2 play 5 that has a faulty wifi card but it is connected to the system via ethernet. Could this detail just inherently negate the surround sound feature by chance?
I have submitted a diagnostics report as well: 1727428884.
Best answer by Corry PView original