Solved Sonos ARC disconnects from TV

  • 2 October 2022
  • 1 reply

Was reading many complaints. Eventually all complaints end with sending diagnostics to Sonos. But I didn't read about a solution, so wanted to add the solution I got. 


I have Sonos ARC connected to Samsung 75" smart TV. Arc connected to Hdmi 2/ Arc, also have apple TV and Xiaomi mi box S streamer.


To solve the problem where Sonos Arc disconnects. I had to go into the xiaomi streamer and disconnect its CEC settings.  

Problem solved. 


1 reply

Userlevel 7
Badge +18

Hi @Tzahiw 

Welcome to the Sonos Community, and thanks for sharing your resolution!