I’ve noticed kind of a weird problem that happens with my Sonos speakers and using google voice commands to play music via Spotify. I was curious whether anyone else noticed the same problems.
Normally, when asking Google assistant to play music (again through Spotify,) everything works as expected. However, I’ve noticed that, if I use the Sonos app to select/play something w/ my phone, and then later try using a google voice command to play music, Google assistant will acknowledge that the song will be played, but nothing happens. If I repeat myself and ask a second time, it will play properly, but I’ve notice that every time I try doing a voice command to play music after having used the sonos app to play music earlier, I always have to say the command twice before it’ll play properly.
Does this happen to anyone else using Spotify w/ Google assistant?
Best answer by Rowena B.
Hi folks, thank you for your response and for performing the steps provided. I'm sorry to hear that you're still experiencing the same.
I really appreciate the time and effort you've spent doing all the troubleshooting steps, and it would be best for you to continue working with us over the phone to expedite the process.
To further assist you with this, I recommend contacting our Sonos Customer Care support with your full network setup including the make and model for each device to check what's going on and to provide the best option for you.
We're here to answer any further questions you have.