How can I get live sales assistance in Europe? How badly does this co. NOT want to sell their products?

  • 21 November 2023
  • 1 reply

It’s seemingly impossible to get someone on the phone to assist with buying a Sonos product in Europe.  I have upgrade credits I want to use - forget the fact that I’m 95% sure they cannot be combined with Black Friday discounts - however, I simply can’t find telephone sales support. 

This company seems to be in ruins, generally.  The amount of technical support I needed just to reconnect an AMP after changing a WiFi router alone, was a poor enough experience for me to never buy another Sonos product.  Now they won’t even let me buy one since I can’t use an upgrade coupon. 

This would all be comical if it weren’t so ridiculous.  Help please. 


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1 reply

Userlevel 7
Badge +18

Hi @Montabella 

Further to our conversation via DM, we’ll call you tomorrow.