Answered

Spotify not connecting / Missing

  • 3 January 2024
  • 6 replies
  • 183 views
R

Hi and hello,

Starting to give up on Symfonisk now..

Spotify app/integration missing in S2 app. Other integration works fine, like radios etc. 

Cant connect from within Spotify app from phone nor from laptop. Everything is updated (edit: and reinstalled).

Any advice?

 

Samsung S22

MacBook

Unifi network

 

Br

Chris

 

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Best answer by 106rallye 4 January 2024, 11:37

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6 replies

R

Corry,

 

Thank you for the welcome, and for the response!

Account country seemed to have been the issue, resolved now, all happt days!

Thanks for the support, cheers!

 

Chris

Corry P
Userlevel 7
Badge +18

Hi @Rawanimal 

Welcome to the Sonos Community!

It can take up to 24 hours for the effects of a change on your Profile to show in the Sonos app. You would have been able to speed this up by rebooting your phone, but I suspect you will have seen changes by now - this is more for others who may come across this post.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
R

The spotify integration is missing completley in the app..

 

R

Thanks for the reply 106rallye.

Country was off → Now Finland in both Sonos and Spotify Account → No change

Reason for asking regarding domain is because im stuck in a local domain (.ax) which can add a lot of headache.

Network topology is quite straight forward. Sonos → Unifi AP AC Pro → Unifi Switch (not layered atm) → ISP Router (DHCP)  

Edit: AirPlay works like a charm

Chris

106rallye
Userlevel 7
Badge +17

You could check if your profile on the Sonos website shows the right country - I think Spotify should be available in Finland.

I do not expect this to be a problem though, since you are also unable to connect from the Spotify app. Can you describe your network for us?  

R

Hi again,

 

Could this matter be a consequence of domain issues? 

 

Chris

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