Answered

Selecting "add music services" produces no list of services

  • 10 June 2023
  • 7 replies
  • 131 views

Userlevel 3
Badge +8

When I select “Add music services”, I get the spinning wheel but no list of music services ever appears.  This is using the mobile app on either an iPad with iPadOS 16.6 or an iPhone with iOS 16.5.  Sonos app is version 11.9, S1.

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Best answer by Corry P 15 June 2023, 11:12

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7 replies

You might find assistance in one of these threads:


 

 

Same issue with S1 products. App just stuck. Cannot add music services anymore.

rebooted everything, all products up to date…

help please!

Userlevel 7
Badge +23

Same issue with S1 products. App just stuck. Cannot add music services anymore.

rebooted everything, all products up to date…

help please!

As detailed in the original threads, use the PC or Mac S1 apps.

Thank you so. Much for your help. It worked perfect with my PC.

Userlevel 3
Badge +8

Same here.  Worked successfully on my Windows PC Sonos app.  Sonos support says this is a known issue on the iOS app that is being worked on.

Userlevel 7
Badge +18

Hi @AustinJerry et al

We now consider this issue resolved. Please ensure your Sonos system is up to date.

If you continue to see this issue, please get in touch with our technical support team for assistance.

Userlevel 3
Badge +8

Confirmed--now working as expected in the iOS app.  Thanks!