I had problems getting my Playbar and Sonos One onto my wifi network. I had just installed a mesh network but hadn’t switched off the wireless from my router. I then had two networks running with the same SSID. After four very frustrating hours of failing to get these speakers onto the network, I called my ISP who ran some remote diagnostics to inform me that there was nothing wrong with my router or my network.
I then called SONOS support. We spent an hour and a half trying to get it to work. All these scenarios are with the S2 App and Android 13
- Factory reset SONOS, Wireless off, Ethernet connected and router in Modem / Bridge mode - no luck
- Factory reset SONOS, router in Modem mode (no duplication of networks) and Google Wifi Mesh network enabled - no luck
- Factory reset SONOS, router in Modem mode (no duplication of networks), Google Wifi Mesh network enabled and DHCP disabled - no luck
At this point, I’m thinking about selling off all my SONOS kit on eBay. And then as a last throw of the dice, I grab my son’s Android 11 tablet, download the S2 tablet and get both the Playbar and Sonos One on the network first time.
While I’m really appreciative of the support that was given to me by Sonos for an hour and a half today, However, I am disappointed with their app QA as it’s clear that they didn’t bother testing this. I hope they’re working on a fix for a release soon.