SONOS S2 windows app crashes trying to load large, embedded album art

  • 7 January 2022
  • 1 reply

I found that when the album art embedded in an mp3 or flac file is too large (for example 1080x1080), then the SONOS S2 app crashes when trying to load and display it. I tried reducing the album art (to 200x200) and it solved the problem. This issue affects the S2 app on both Windows 10 and Windows 7.

This may explain some of the app crashes reported by S2 users.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

1 reply

Badge +17

Hi @Babaganush,


Thanks for reporting your findings here.

I should note, the maximum resolution for embedded artwork is 1024x1024 (see: Album Art Requirements). This likely explains why the artwork at 1080x1080 was causing issues.

Try resizing your artwork to 1024x1024 and see if the issues persist.