Sonos alarm - BBC sounds / My sounds / Subscribed - not expanding

  • 3 April 2024
  • 1 reply

Userlevel 6
Badge +1

BBC sounds is working fine on my Sonos. 

Before about a month ago, I could set my Sonos alarm to be a prog that I had subscribed to via BBC sounds / My sounds / Subscribed / select the subscribed set of shows / select the show. 

A month ago, the above stopped at the ‘Subscribed’ screen with no way to then ‘select the subscribed set of shows’.  This was on both my Samsung phone and the Windows PC app. 

Any idea why I cannot now select one of my subscribed programmes? 

Note this goes for all the options from the My Sounds page - the ‘subscribed’, ‘continue listening’ and ‘latest’.  None of them expand to show the selection of shows.  If I just go with selecting ‘subscribed’, the alam does not work and I get a standard Sonos chime in the morning.

Help!  Please!!

Many thanks.


Best answer by Sotiris C. 4 April 2024, 14:18

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1 reply

Userlevel 7
Badge +14

Hello @Graham Kelly, welcome to Sonos Community!

I am sorry to hear about the problem you are facing while using the Sonos Alarm feature.

We are aware of this issue but do not have an ETA for a fix. As a workaround, you can try and select a different music source/service within the Sonos App for your alarms.

Thank you for taking the time to report this experience and thank you for your patience.