Answered

Scrolling issue with desktop controller (Mac) - Keeps reverting to previous menu

  • 2 June 2022
  • 1 reply
  • 40 views

Recently the behavior when scrolling in the desktop controller for Mac has been very frustrating. The menu keeps reverting to prior menu when scrolling.

Example, when you search an artist, and then begin to scroll through their albums, the controller reverts back to previous menu listing the artists. It is almost impossible to scroll down unless you go very slowly without this behavior happening. This behavior is occurring on multiple laptops in our household using desktop controller. 
Anyone else with this issue? 

System info: Sonos Controller for Mac, Version: 14.8, Sonos OS: S2 

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Best answer by Corry P 3 June 2022, 10:42

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1 reply

Userlevel 7
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Hi @iconeon 

Welcome to the Sonos Community!

That’s some fairly unusual behaviour - we were not able to reproduce it. Would you mind getting in touch with our technical support team and demonstrating this to them via a remote desktop connection, or by recording the screen? We’d love to take a look.

If you could also try plugging a mouse into your laptop just for comparison, that would be great!

Thanks for bringing this to our attention.