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Amazon - Purchased Music - only partially loading

  • 20 November 2022
  • 1 reply
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Hi, been using Sonos many years and I frequently use the Sonos app to play my purchased content from Amazon Music. After the recent prime library change, only the first 50 or so of my songs load in the purchased content section of the Amazon Music integration in Sonos app. Searching for songs I own outside of the first 50 alphabetical on Amazon do not show either. I have reauthorized and that didn't help. Anyone else having this issue? How do I resolve?

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Best answer by Ken_Griffiths 20 November 2022, 19:21

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Amazon have had this issue in the past as mentioned in this link:

https://piunikaweb.com/2022/02/09/amazon-music-purchased-songs-or-music-cannot-be-downloaded/

Amazon are responsible for the service/data they supply to Sonos, but I’m not sure if this might be an Amazon, or Sonos issue. If this was working in the past with Sonos, then it might well be the recent changes at Amazon, so I would start there and speak to their Support Staff. If no joy there, then here is the link to speak with Sonos Support about the matter too:

https://support.sonos.com/s/contact