Question

Playbase WIFI doesn’t work

  • 14 November 2020
  • 3 replies
  • 112 views

I set up playbase, sub and two play:1 - all was good. Then the playbase stopped working. I did everything I could including factory reset. It only works with an Ethernet cable and won’t work over WiFi. That would be ok except the two surround sound speakers cut out every second and is totally unusable. Support Diagnostics number 2133572758


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3 replies

Userlevel 6
Badge +17

Hi @EdwardKit.

You’re welcome. Please let us know how it goes with our technical support team. 

If you have any other questions or concerns, please do not hesitate to reach out or create a topic We are always here to help.

Thanks,

Thank you @Paul A for your super fast response.

I will contact support 

Userlevel 6
Badge +17

Hi @EdwardKit.

Welcome to the Sonos community and thanks for reaching out to us and for submitting a diagnostic. I understand your situation and would like to help you out.

I would like to share with you the information indicated on the submitted diagnostic. Based on the provided diagnostic your Sonos Playbase indicates a wireless card failure. I would like to recommend contacting our technical support team for more in-depth troubleshooting steps or possible product replacement. Please provide the diagnostic number you have noted above to the technical support team. (2133572758)

Please let us know if you still have further questions or concerns. We are always here to help out.

Thanks,