Question

Phone loses speakers.

  • 13 November 2020
  • 2 replies
  • 92 views
L
  • Leok
  • Contributor I
  • 2 replies

Hi

 

Bit of an odd one:
My iPhone’s Sonos app can’t see my speakers. 
But they still work fine with the app on my wife’s iphone as well as an Amazo Echo Dot.

 

I tried deleting and reinstalling the app on my phone but it now says it can’t detect a Sonos system. 
 

Tried turning Wi-fi on and off and restarting the pho e too. 
 

it did this once before and took a couple of days to resolve after which it worked fine for a while. But it’s very frustrating! Both times with the new gold app. 

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2 replies

L

Think I’ve managed to solve this. Lea I g this here in case it helps anyone else 

 

delete app

hard reset of iPhone - press volume up, volume down and then power button til Apple symbol appears. 
 

reinstall app and join existing network. 

L

Nb tried unplugging the speakers and plugging them back

 

this time the app says it has found the network when I search for it. But it doesn’t join. And on second attempt can’t see it again. 

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