Hi there,
New Play, added SVC and Alexa. Worked fine at first, then the speaker would stop responding to “Hey Sonos” or “Alexa.”
I tried removing Alexa and Sonos voice control and re-adding and that didn’t work. Restarting the Play worked before to get them to respond, but restarting the speaker doesn’t seem to work anymore either.
Done everything short of a factory reset because that’s always a headache.
any ideas?
First, don’t do a factory reset, unless instructed by Sonos. It’s usually destructive, and most often postpones issues, rather than resolving them.
As a guess, it sounds like you may have some sort of wifi interference, but it’s hard to be certain. If none of the suggested remedies work for you, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
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