Has anyone else had this issue? I have two Beam Gen 1s that have been working fine for a couple years. I use them on computer monitors which do not have ARC, only 3.5mm out, which I’ve been converting to optical and using the included Optical to HDMI converter to get the monitor out to the Beams. I got a new remote and wanted to set it up to control the volume on the Beam, I was forced to update the app and beam in order to set this up, which I am now regretting. It took several hours to get the update to finally apply to the beam without it disconnecting. I did finally get it set up on the new system and was able to go through the TV set up like normal.
The issue now is the beam refuses to play with the optical input. Nothing else in the system has changed. I moved the unupdated Beam into the same room and plugged it in to the same setup, and it plays without an issue, it’s only the updated beam that won’t play. During the TV setup when I select optical, it tries to detect the signal for about 60 seconds and then says it was unable to detect a signal. If the TV is off it says it can’t detect a signal within a couple seconds, so there must be a signal going to it that it’s not able to understand after the update.
I’ve spent many hours trouble shooting, changing settings, factory resetting everything multiple times, and I’m at a loss now.
Am I missing something and has anyone else had a similar issue since the update? Currently I have to move my one working beam into whichever room I want to use the TV in. Very annoying!
