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New App wont connect to my existing system. Old App works fine.


Userlevel 2

I have downloaded the new app to my iPhone and one iPad and these devices are no longer able to connect to my Sonos system. Whereas I’ve kept the old Sonos app on another iPad and am still able to connect fine.

 

i have contacted Sonos who were unable to fix my issue.

 

Is this unique to me or is anyone else experiencing the same?

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Best answer by Adriaanajax 15 May 2024, 13:41

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Userlevel 1

I’m having exact same problem. ‘New’ black app icon does t work on iPhone or iPad. Argh. 

Userlevel 1

I also face the same problem. I have a Sonos S2 system with boost controller. Resetting the Sonos equipment had no effect; the problem remains.

Userlevel 1

I am seeing same issue with move. With new app unable to connect move 

I have the same issue.  The old app worked fine,  my macbook on the same wifi works fine.  The new app will sometimes connect after waiting for a few minutes on the app, or sometimes not at all,.

Userlevel 1

Removing Boost out of my Sonos S2 system and connect the speakers to wifi solved the problem for me. Nevertheless I hope that Sonos will update the app and make the use of Boost possible.

Userlevel 2

After speaking with the Sonos Helpdesk, one of the issues is with the Boost. The fix was to disconnect the Boost from my router and hardwire one Sonos speak to the router. The enabled the new app to connect to all of my Sonos products.

This works but is a bandaid solution at best. 

The Helpdesk advised me that a fix for this is due to be released sometime in June, perhaps mid-June.

This is a really disappointing effort made by Sonos and has made me wonder if the products that I have will sometime be made obsolete and incompatible with the Sonos system in the future with future updates.  

Userlevel 2

Held off installing new app on my Pixel 6a until alarm issue fix. Using my iPad yesterday I noticed that alarms are back, so I updated the android app, big mistake. Now I keep getting message “system not found” even though it comes up with my system name. Ask’s me to login but it won’t let me. Cmon Sonos get your “s##t” together. Not having any problem connecting with iOS.

Set up a new system of ARC, move 2, ray and it was buggy finding the units (had to default the Move 2 several times before it stayed). Finally got all of the units in the app and when wife tried to join existing system it kept saying not found. This is her  iPhone so I partially blame Apple. Then items dropped off my app and refused to be found again. While I had the app running for a brief period it was a jumbled mess to try to get music to play.  I hate it when companies release worse than Beta stage software as an  "UPGRADE" and then won't apologize for screwing it up and lack the sense to set everything back to the way it wad and want until they are actually ready to release functional software.

 

 

 

Exact same here. I truly regret to have replaced my old reliable hify sound system for this WiFi system. The sound is great… when I can hear it. Now, I’m having a party at home with my garage radio, for sonos is not accessible.

Userlevel 1

Same issue here.  The new app connected for a bit, then disconnected.  When the recent update downloaded, it connected again for a bit, but then disconnected.  Fortunately I did not update my iPad, and the desktop app works on my Mac.  I tried the web app on the iPhone browser, but got the error message that the screen size was not supported, unfortunately.  Everything works, just can’t control it with my iPhone.  And plugging a speaker into the router is not a viable solution given where my equipment is located.  Hopefully a fix will be released before June!

Userlevel 3
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This is a fundamental problem and contradiction because they are moving the controller software to web based from LAN WiFi. The hardware is designed for LAN so by moving the software infrastructure to the web you have to be connected to the internet. If the internet drops your local system will not work properly whether you have Boost or not.

Downloaded the new app (S2) to my new iPad air and cant link to my existing S2 system. It keeps telling me that the sonos system is not on my Wi fi network. My PC and my phone all work on the existing system and even had it running when I tried to link.

Also used the new app on my phone to find we can no longer add a track or album to an existing queue??? It keep removing the existing queue. The “add to queue” function does not exist now.

I want the old version back please, if I had know it would give me problems like this I would not have updated.

Half of my speakers are ethernet connected, and I don’t see them either. So it’s not a wifi problem. And my tablet with the old app still see my system. My router is fine (gamer router, centrally located).

If TC123246 is right,

This is a fundamental problem and contradiction because they are moving the controller software to web based from LAN WiFi. The hardware is designed for LAN so by moving the software infrastructure to the web you have to be connected to the internet. If the internet drops your local system will not work properly whether you have Boost or not.

I’m really not happy to read that. Had I known when I first started to put a speaker in every room… So if I choose to disconnect from the web for a while, I can’t even listen my old mp3’s?

I never come on these forums but felt compelled to as I too am having this issue. My new app on my iPhone cannot find the system and the old app still works. I’ve made no changes to the router/passwords and the new app was working for the past few days but now cannot connect. I do not have a boost so this is not necessarily the issue. 
I love the Sonos brand and have invested heavily in both speakers and shares of the company. Please reinstate the S2 app in the App Store while you sort this out Sonos. I’d rather not wait until June to use my speakers from my phone if possible. 
 

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I accidentally upgraded to the new Sonos app due to an issue with my system at work and couldn’t regret anything more. I can no longer control my home system of 7 speakers because the new app refuses to find the system. What a complete joke. Over a decade of mostly flawless use and now Sonos is destroying the user experience for an insane number of people who’ve made them a successful company by investing in their products. 

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