I need to start completely over and wipe my current system. The instructions online offer steps, but those steps don’t align with what I see in my app.
Does anyone have detailed instructions on how to do this.
I’ve spent thousands of dollars and countless hours trying to get this product to work, and I’m so very frustrated.
I need this systems to work given the resources I’ve put into it, so I need to start over and rebuild and hope that is the solution to ultimately making my system work.
Answered
Complete Reset
Best answer by Airgetlam
It’s still easier to correct ‘incorrect WiFi’ information by connecting the offending Sonos device(s) to the router temporarily with an Ethernet cable, or following the instructions in the new router - installation instructions FAQ. As suggested, a full factory reset is never a great thing, and should only be done at the recommendation of a Sonos employee.
In general we don’t recommend Factory Reset because it results in lots of extra work and rarely resolves fundamental issues.
Is the list of components shown in your profile up to date?
If you wire one or more SONOS components to your network, is this helpful?
We will need information about your network and any error messages that you are receiving before we can provide much help.
Factory resets are rarely the answer to problems, they delay them a short time at best.
Since you gave us no information it is hard to help. What version S1 or S2?
Which controller, Apple app, Android app, desktop and which?
What on-line instructions are you following? There are some amazingly bad ones and even worse AI slop ones.
Also, Factory Reset destroys diagnostic data that SONOS support could have been able to use In order to understand your issue.
If you are resetting due to the choppy playback mentioned recently in your previous post, then you are just wasting your time.
Somehow some of the 10 devices are now on different systems, so I’m trying to start over. I don’t know how to wrangle it all in. There are now different WiFis that are showing up and different network names. I’m so confused as to how to get it all streamlined.
It’s still easier to correct ‘incorrect WiFi’ information by connecting the offending Sonos device(s) to the router temporarily with an Ethernet cable, or following the instructions in the new router - installation instructions FAQ. As suggested, a full factory reset is never a great thing, and should only be done at the recommendation of a Sonos employee.
The Ethernet connection can be very easy with a long cable, they are cheap.
50 foot
100 foot
https://www.amazon.com/Jadaol-Ethernet-High-Speed-Internet-Streaming/dp/B00WD017BG/ref=sr_1_3
Do you have multiple routers? If so this complicates the situation and a simple Factory Reset will probably not resolve most of your issues, Were you able to Factory Reset one or more units?
Overall, I think that you should work with SONOS phone support. They have tools and access to system data. In addition to issues potentially a result of multiple Factory Resets, you could have network issues that a Factory Reset of SONOS components cannot resolve.
Somehow some of the 10 devices are now on different systems, so I’m trying to start over. I don’t know how to wrangle it all in. There are now different WiFis that are showing up and different network names. I’m so confused as to how to get it all streamlined.
At some point when adding new devices you opted to create a new system, rather than adding to your existing system. There is no other way multiple systems can be created.
Do you have separate names for your 2.4 and 5GHz wifi channels? That may be why your speakers are on different WiFi’s. Also, if any speakers are Ethernet-cabled, you may be running SonosNet.
As already suggested, Sonos support is probably your best option.
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