Avid Contributor I

One speaker from stereo pair stops working

176 replies
73562 views

Hi,

I have a pair of Play:1's in my kitchen, configured as a stereo pair.

Several times now (maybe, on average, once every 2 weeks), the right speaker stops working. Once it stops, it never comes back and the only way I can get it to come back is to separate the pair, and recreate it. This (so far) has worked immediately every time, so it appears the speaker itself works fine (in fact, when I separate it, I can always play music directly on it).

I have a couple of other pairs of Play:1's in my setup, and only ever get this problem with the same, right, speaker in my kitchen zone. Nether speakers are wired.

Any ideas why I keep getting this problem? For Sonos support, my Diagnostic confirmation number is: 603946054.

Thanks.

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Show previous replies

Stanley_4

Grand Maestro

I'm thinking static IPs for Sonos are most interesting in the variety of issues they solve. I'm hoping someone at Sonos is looking at their issues in this area and trying to find a fix that works.

P

Petros

Lyricist III

I'd recommend getting all of your access points on the same wireless channel. Channel 6 seems to be the best in your area. Try that out and let me know how it goes.

Oops, my bad for forgetting your reinforcement of Stanley's solution. Thanks Jeff as well!

M

markhimes1

Lyricist I

I’m having the same problem after updating my speakers this morning. The right speaker in my living room pair won’t play. If I unpair, they both play fine independently. If paired, the right speaker won’t play. Diagnostic number is 1924058670.

Airgetlam

Mark,

As it is the weekend, you’re not likely to get a response to your diagnostic here in the forums, those folks are M-F. You can wait till Monday, or you have the option to hit them up via Twitter or Facebook, where the support is 24/7.

Bruce

H

hunterdog66

Lyricist I

Having the same issue. Diagnostic # 1235254777

Jeff S

Retired Sonos Staff

Having the same issue. Diagnostic # 1235254777

HI hunterdog66,

There's quite a bit of wireless interference showing up in your report. Please try changing the wireless channel your Sonos system is using and see if that helps.

Help others find useful content by clicking the like button and selecting the best answer to your question.

Jeff S

Retired Sonos Staff

I’m having the same problem after updating my speakers this morning. The right speaker in my living room pair won’t play. If I unpair, they both play fine independently. If paired, the right speaker won’t play. Diagnostic number is 1924058670.

Hi there,

Sorry for the delay. In your diagnostic report I see that your home network has multiple access points, and that they are running on different wireless channels. This can make it hard for the Sonos speakers to communicate with each other. Please make sure all of your wireless access points are running on the same wireless channel. I'd recommend channel 6 as it is not very crowded.

Help others find useful content by clicking the like button and selecting the best answer to your question.

M

MattyBur

Contributor I

Hello, I'm also having the same issue here.

I have a Sonos Beam with Sub and rear speakers (so, 5.1) set up as a room (Lounge) and also two Play:1 speakers grouped as a Stereo Pair at the front, called a different room (Lounge 2), but physically in the same room as the 5.1 speakers, to act as more left/right stereo separation.

In Sonos app, the Room is always grouped so that all of the speakers play together (Lounge + Lounge 2) but I've noticed that the front right Play:1 is often silent. This is one of the Stereo Pair which I added recently to complement the 5.1 Beam system.

There seems to be no reason for that speaker not to work and if I go into the Sonos app and ungroup the rooms, then group them together again, the speaker comes back.

I've tried changing the wireless channel in my router from Auto to channel 6, as suggested above, but it happened again last night.

It's curious that the other people having this issue say that's it's also the right speaker for them too.

I've submitted a diagnostic - Number: 722082023

Can someone look into this for me please?

Thanks

Matt

Paulw123

Virtuoso

My RIGHT play1 has also gone silent twice in 6months. Unplug & power up again sorted it completely. Maybe the LEFT is the master and send signals to the right of the stereo pair, then there is a network problem and the right drops off. Don't know how long it was silent before I noticed.

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