I experienced a sudden loss of my entire system (running fine for years...running on eero mesh for about a year) that was resolved after a two hour tech call (kudos to tech “Aevo”….not an easy ticket) but resolved by doing something contrary to solutions i have read so I am asking if this is a new issue (post recent eero update) or known. Description follows:
I have a large system (14 devices) that suddenly stopped working and could not re-connect. After routine reboots of all network components (modem, switches , eero hub), none of the devices on the system could be seen.
One of my playbars was hard wired and that is the way I have run the system for years (I converted to eero mesh about a year ago and system worked fine until last night). However the playbar suddenly refused to register.. Aevo (sonos tech) and I resolved it by disconnecting the hard wired device and putting the whole system on wireless.
I suspect this issue had something to do with a eero update but i am not at all sure as i see from community notes that bridge mode and hard wiring is the common solution for similar reported eero issues....and we have done the opposite (note eero hub is/was running in bridge mode; attached to switch as was previously hard wired playbar).
Anyway it works now after two hours of hard work with tech Aevo who IMHO deserves some recognition for his efforts....this was not an easy ticket (for me or for Aevo).
Is this a known issue and/or possibly related to a recent eero update that I think happened a few days ago? TIA