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Ditte
Ditte
started this topic

Tips for common Sonos problems

Running into challenges with your Sonos system?Here you'll find solutions to some of the most common problems. While this is a good place to...
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Kenneth R
Kenneth R
started this topic

How the 'ask a question' forum works

If you have a question and are not sure where to start, ask it here. We'll keep an eye on everything that gets posted here, and once someth...
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463 Topics

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SeepSoakContributor I
asked in Ask a question

New Sonos App Update Broke Amp Subwoofer Control

Really trying to understand if I'm doing something wrong here. But before I updated to the new Sonos app, I had absolutely no problems until now.  The new Sonos app completely broke the subwoofer on/off & subwoofer volume control I had for my Sonos Amp. Luckily my subwoofer has a lot of controls on it and I'm able to adjust the volume and the phase control directly on the subwoofer, but I absolutely need to have the ability to control that important function on the app.  Does anyone else have an issue controlling the on/off and volume control of your subwoofer connected to the Sonos Amp?  

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M
19 minutes ago
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tidepoolerContributor I
asked in Ask a question

Updates removed my local music library and now I get Error code 913

How do I fix it?  I have an iphone with the new app, my spouse has an iphone with the old gold app, our music is in an itunes folder on a windows laptop.  The music library is gone on all of them, and I get Error 913 when I try to add the music folder back to Sonos on the laptop.  Our speakers are useless without this - we don’t use streaming services, just our music library.  Do I need to get rid of the Sonos system now because local music isn’t an option anymore???

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26 minutes ago
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akg3333Contributor I
asked in Ask a question

App update broke the system- Tech supported admitted the features are broken

After 2 hour wait finally got tech support.  The Support Rep was very unclear and confused as if the things broken, were coming across as new bug reports. Sonos product team decided they will use customers for bug testing rather than releasing their own tested product.  I have 5 Play 1s, 1 Play 3, 1 Play 5, 1 Move2, 1 bridge, 1 SUB and 1 AMP.  The Play 5 and 2 Play 1’s are used with the AMP and SUB for surround sound system.  Here are my major issues.  App update broke EVERYTHING.  Had to do a complete reset and reinstall. After I got over the anger, was able to add all the speakers bad.   iOS- trying to GROUP the AMP with the PLAY 5 and 2 PLAY 1s to do surround with TV DOES NOT work.  But the MAC app allows that, so i’m able to watch TV but i have to use MAC to control everything. iOS app is useless. I tested Android app with android phone, and that app works fine.  Also, when i choose “TV” input while trying to group the AMP with any speaker, the app doesn’t allow that.  But i can ch

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jbelvedere50
1 hour ago
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Montone13Contributor I
posted in Ask a question

May 2024 Update

Dear Sonos, Please revert back to the previous OS. This update is shocking and not an improvement at all! The functionality of the app has gone and my favourite function, the alarms, are gone! This is extremely frustrating as I have alarms set for every day and currently they are still coming on and I can’t change them without unplugging my speakers! What a joke. You have not only made the app difficult to use, when there was nothing wrong with the previous version, but you’ve also managed to not allow your customers to decide whether or not they want to switch to the new OS or keep the classic OS. This should be an option, without question!  Please bring back the option to revert back to the original OS immediately! Thanks

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1 hour ago
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Joolie30Contributor I
asked in Ask a question

updated app: sonos playlists lost

Help!  Had 2 chat conversations with helpdesk as none of my  sonos playlists are there following the app update. They refer me to call technical help but each time i try, it is over 75 mins wait time. Can anyone here help me to resolve? 🙏🏼

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2 hours ago
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DaytonKiwiContributor II
posted in Ask a question

The New App, a couple of weeks, and great disappointment!!

I sure hope that Sonos reads these threads!!So yes, this looks to be another thread about the new app and how terrible it is!!!Where dose Sonos get their software department from? are the from a yet mostly unknown culture that doesn't think like the rest of us??Are the Aliens from another planet? or a group of Bonobo chimps from the local zoo moonlighting on the side.Whomever they are using, they need to have a sit-down discussion with them.I'm no power user of the app by any stretch of the imagination and yet even I suffer mild PTSD from trying to use it!No1 gripe, Why can I not just add 1 folder of music from my library to the music que and have Sonos just play that???? Sometimes you just want to fire up a Led Zeppelin session and blot the rest of the world out for a few hours, but no i have to mess around with an app for 20 mins making a “Playlist” before I can do that!!!Yes, Im old and a little crusty but I have money and have spent it on Sonos speakers throughout my house and I ju

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2 hours ago
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ttmatt15790Contributor I
asked in Ask a question

New Sonos App

Does anyone know when this terrible new app will be fixed or updated?

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2 hours ago
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mavis_chelsContributor I
asked in Ask a question

Where's the MUTE button on the new Android app?

How do I mute on the new Android app? Help!!

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2 hours ago
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amclandersContributor I
asked in Ask a question

Something went wrong

I have just updated Sonos and it won’t play on my mobile or Mac - with the app or the online web page.I get a message saying ‘Something went wrong’.I have a party tomorrow!!!what can I do?

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D
2 hours ago
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TarHeelsTrending Lyricist I
asked in Ask a question

Android SONOS app

Whenever I close the SONOS app on my android phone, I cannot get the app to open properly the next time I want to use it.  I keep getting the message “you need to update the app to use it properly.”  This is a massive pain in the ass and I was told today by the SONOS technical rep that this is a system wide issue and it will be resolved “as quickly as possible.”Is anyone else having this issue.  And did anyone just hear me scream “SONOS SUCKS?” 

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2 hours ago
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Sachi78Contributor I
asked in Ask a question

unable to use app

Please help,I have recently had new broadband fitted and I cannot use the Sonos app. It’s stating the owner needs to sign in however I am the owner.

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3 hours ago
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Howie13Contributor I
asked in Ask a question

unable to join local network

How do I fix “Sonos needs local network access for setup. In iOS settings, tap Local Network, then return to the Sonos app.”I open the settings and local network is already ticked, I have turned it off and on again I have deleted the app and nothing seems to work 

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3 hours ago
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cpalmer74Renowned Enthusiast II
posted in Ask a question

future direction for how we use sonos products

Found this today and it actually looks reasonable from Sonos’s perspective…and from the perspective of sonos needing long-term, sustainable, service revenue from us.  again, this is not my opinion  “After having played around with play.sonos.comTried it on , macos ubuntu iOS, on iPad, 17.4.1, 15.8.2 - via safari/firefox -  functional iPad 12.5.7 - via safari/firefox loads, not functional I am left with the impression that going forward; the new app has the same functionality as play.sonos.com  the app is effectively a wrapper, for the web service (API) the app is therefore limited by the lack of functionality currently available in the new web service (API) We as users are being separated from our Sonos devices currently we connect to the Sonos device directly on our local LAN - via the app, the player/device has it’s own operating system - you can also access it either via it’s own http server or as a DLNA/UPnP media device. You can access your device on port 1400 (

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3 hours ago
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atchooooContributor I
asked in Ask a question

Should I throw my 15 Sonos speakers in the trash now?

I can’t believe this app “upgrade”. In fact, it’s a downgrade, and it’s full of bugs and renders speakers unusable multiple times. I was a huge Sonos fan, I bought the SONO stock and still own a lot. I have more than 15 speakers in 3 locations. I thought Apple did not have any chance with the Homepod, but now it seems Sonos shot itself in the foot. What is great hardware worth if you can’t use it?   Do the devs or managers at Sonos use their own speakers?   It’s a nightmare, it’s not just a question of adding songs to the queue. It’s the whole experience that is trash, full of bugs, errors saying it can’t connect to speakers and more. 😭 So sorry for SONOS, I used to love the company so much!

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3 hours ago
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David WellerContributor II
posted in Ask a question

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? New app is awful! so user non friendly 

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Airgetlam
4 hours ago
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jwbakerContributor II
asked in Ask a question

Exactly how deep should my Sonos be buried in the yard after the new update?

I started my local public radio station, as I do every afternoon, and my Sonos played a Sonos advertisement for 30 seconds instead. That is an unacceptable behavior, so I threw the Sonos out of the kitchen window. It is now lying in the garden, and it will not be invited back in. My question (I searched and as far as I can tell it has gone unanswered on this forum) is what is the minimum safe depth at which I will never see it again?

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4 hours ago
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PaulchefbaileyContributor I
posted in Ask a question

Roam sl

Since I updated the app at the weekend my Sonos roam SL will not connect to my account. Switched off and on WiFi, factory reset have been tried. It gets discovered, links but when it gets to adding I getThere was a problem linking your Sonos Roam SL to your account.!Try again can anyone help? 

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4 hours ago
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dan4885Contributor I
asked in Ask a question

Moved - Now I cannot add Sonos Devices - Says Login as System Owner... I am!

I moved and now I cannot access any of my devices. When I hard reset them to add them it says I have to do a software update but I have to sign in as the system owner. I am the system owner?! This has been a very frustrating experience and based on messaged I have found online no one has an answer. Not sure why such a hefty price tag if the app is so difficult, especially for moving to a new house.

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4 hours ago
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Bertie in LondonContributor I
asked in Ask a question

1014 error on updating Connect to S2

I have tried everything to get my Connect Gen 2 to update so I can add it to my S2 system.  It fails with a 1014 error 14 seconds in every time.  I’ve tried creating a new system for it with no other sonos speakers, just one sonos speaker, a dedicated router, multiple app restarts, new accounts, login in/out, but nothing works.  This post didn’t solve it either 🥺I spent time with Sonos yesterday who insisted it was my router setup but I’ve simplified that down to being the only connection to a new wifi router and that doesn’t work either.  I thought it may be my Connect so bought two more from CEX which experience exactly the same failures 14 seconds in to the update, so it has to be the Sonos app (which I’ve tried on iPads and iPhones and have deleted/reinstalled multiple times) or the connection/updater at the Sonos end.This is immensely disappointing from a system that used to be bullet proof    Any suggestions greatly welcomed!

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4 hours ago
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Berryfields1967Contributor I
posted in Ask a question

913 Error Code

Hi, I’m new to the forum and not tech savvy. Just wanted to voice my complete disbelief at the 913 error code. How anyone can release something so poor without ‘road testing’ it, simply beggars belief Staggeringly poor service and a lack of apology/information is NOT helping your position Sonos.Berryfields1967CambridgeEngland

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4 hours ago
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StephenhamContributor I
asked in Ask a question

no and/or low volume

Since updating to new Sonos app, I see all of my speakers in the app. When I select and play music, it appears as though all speakers are playing. However, I am getting no sound out of my Move, and very low volume, that cannot be adjusted, out of my Roam And Sonos 1 speakers. I can select and de-select each of the speakers, but it makes no difference. Same result. 

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4 hours ago
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cpalmer74Renowned Enthusiast II
asked in Ask a question

Intereted in class action against sonos?

Insofar as ways to move forward, might we be able to get a little team of lawyers together to pressure the board to respond to our concerns?  

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5 hours ago
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MbirdContributor I
asked in Ask a question

turn off auto updates

I have turned off auto updates and reinstalled the old version of the sonos app, the one that actually functions. I have done this 3 days in a row now, but somehow sonos is still updating to that dysfunctional new update. Why is disabling auto update not working?

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5 hours ago
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ingiesrContributor I
asked in Ask a question

Can no longer find an Equalizer for either of my Beams. Just get a Black screen with Sonos in the middle. Then nothing else.

How can I get back the Sonos App that allows me to Control the Beam attached to my 2 TCL TVs

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5 hours ago
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Room settings iPhone misingContributor I
asked in Ask a question

NAS or library removed from the new app???

It seems that the ability to play from a local library or a NAS server has been removed in the new app.This has major consequences for us who play music in an Odd Fellow lodge that we ourselves have recorded and own.This means that sonos is now completely useless to us.It is a significant deterioration and means that we can no longer can use sonos at all, and must find a new alternative.

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5 hours ago
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