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Ditte
Ditte
started this topic

Tips for common Sonos problems

Running into challenges with your Sonos system?Here you'll find solutions to some of the most common problems. While this is a good place to...
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Kenneth R
Kenneth R
started this topic

How the 'ask a question' forum works

If you have a question and are not sure where to start, ask it here. We'll keep an eye on everything that gets posted here, and once someth...
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450 Topics

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Puravida UKContributor I
asked in Ask a question

Does Gen 3 sub work with amp if 3rd party speakers wired to amp?

Looking to understand if there are any issues etc.  Also are there any alternative wifi sub’s that are better and will work with the sonos amp and keff wired speakers? many thanksM

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Stanley_4
4 hours ago
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ForrestChromatic Producer I
asked in Ask a question

Adding new Sonos One throws everything off

I have an existing Sonos setup with 4 speakers that is working fine. I had another Sonos One in my closet that I wanted to bring out.   I factory-reset the device, went through 4 attempts to join it to my network (all failed).Worse, the app on my Mac is now all wonked out.  Even resetting it doesn’t work.My controller is on iOS and it is the updated Sonos app.  The other app is on MacOS Monterey.  I rebooted my iPhone, rebooted the Sonos One, no luck.All I did was try to add a Sonos One speaker to an existing setup.  This error condition should not throw everything into disarray like this.I’m a bit frustrated as this is not the only time I’ve experienced trouble like this.  Can anyone shed some light on how I can fix this and/or why this happens? Thanks! 

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4 hours ago
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Alex RoyContributor I
asked in Ask a question

OneSL will not reconnect following a power outage

Our OneSL will not reconnect following a short power outage last week - we have reset factory settings multiple times and also used the Ethernet cable from the router. We can see that the speaker is connected to the wi-fi network however the speaker is not recognised in the Sonos app. The app then sends us back around the same loop again to reset and re-connect the device. We have update the App, tried 3 different phones and also tried on a new account. Our speaker is only 5 months old and we’ve never experienced this issue before - any suggestions on alternative approach 

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Stanley_4
4 hours ago
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FrisboContributor I
asked in Ask a question

Hooking Up Turntable

I’ve seen there are a few ways to hook up an analog stereo to Sonos speakers. I have a few pieces of kit going into a graphic equalizer and the EQ goes out to my current amplifier.What’s the best device for connecting all that to the Sonos? I’d guess the EQ can output directly to a Sonos Amp. That’s a lot of money. Are there other more economical options?I guessWhat’s the best What’s the most cost-efficient And what are the trade-offs between the two?

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Stanley_4
4 hours ago
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JhleekContributor I
asked in Ask a question

new app

how do I add an album to a playlist with the new app?  It used to be easy!

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J
4 hours ago
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KohericContributor I
asked in Ask a question

My new Era 300 cannot connect to my existing Arc and Sub

It is just so frustrating, My new Era 300 just cannot connect to my existing Arc and Sub. It will appear as 2 seperate systems even though they are in the same network. Note that the new Era 300 had been added into the same room as I wanted to them to add as surround speakers but it will never be found even they are mentioned as being added. When I reset the app and tried to find the systems in the wifi, it will come up as 2 systems. If I were to select the Era system, it will label itself as Room2 and not the Room I had included them. When I force it to Room, nothing will happen.Something really funny for the app is that, no matter how I added the system, the other rooms will not appear in the app. Had tried wired and wireless networks configuration.Just irritating... 😡

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K
4 hours ago
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ArboriaSoundContributor I
asked in Ask a question

New SONOS iOS app (May 2024) is TOTAL RUBBISH!!

The New Sonos iOS app is absolutely terrible. If you haven’t upgraded yet please please don’t. There are so many missing features and bugs to boot. It looks like an pre-Alpha version of software rushed to market without being properly tested or checked.PLEASE PLEASE  PLEASE Sonos bring back the S2 app for download on the App Store. If I could downgrade I would do it in a heartbeat. I’m a long time user and fan of Sonos products but frankly this is a big miss a disaster. This new app is almost unusable. This is Sonos’s Windows Vista moment. Please listen to your users Sonos, negative feedback is everywhere now. Please give us back the S2 app whilst this one goes back to the drawing board or perhaps the trash can.  

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4 hours ago
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SDSouthardContributor I
asked in Ask a question

can we remove the update?

One of the reasons I love Sonos was using the app to play with playlists. I would like to go back before the change please. I didn’t agree to this change.

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5 hours ago
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Andy44516Contributor I
asked in Ask a question

sub mini will not assign to Beam

My sub mini is showing as not assigned in the app. It keeps failing when I try to assign to my beam, although it will assign to 2 other speakers I have in other rooms. I have reset everything to no avail. Any suggestions?

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6 hours ago
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bluesmanAvid Contributor I
asked in Ask a question

sonos Era 100 Trueplay

Is it worth using TruePlay on a pair of Era 100 speakers paired in Stereo. New Era 100 arriving today to make stereo pair. I  used TruePlay on  previous One / One SL stereo set up, didn’t do it with the  Era 100:as it sounded ok out of the box. 

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6 hours ago
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GazgordContributor I
asked in Ask a question

Sono app toggle switch

Hi, hopefully a very simple question.In the app there are numerous toggle switches to select or deselect desired options. They are either black with a white dot, or white with a black dot. However, it is not clear which toggle is used to select an option. For example does black with a white dot signify something has been selected or is  this the other way round?? Many thanks.  

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6 hours ago
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beynymLocal Superstar
asked in Ask a question

Where is the Mute button - New Sonos App?

I can't seem to find the Mute button, in either the new app or in the web app. Can anyone guide me in the right direction?

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6 hours ago
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bedoubleyouContributor I
asked in Ask a question

Is Sonos App 2 Version 80.00.08 faulty?

Is Sonos 2 App version 80.00.08 faulty? 16.05.2024Eight weeks ago, I purchased a pair of Sonos Move 2 speakers and have been using them as a stereo pair to my satisfaction. However, after updating the Sonos 2 App to version 80.00.08 on my iPhone (iOS version 17.5) today, only the left stereo speaker is functioning.I’ve tried restarting my iPhone, deleting and reinstalling the Sonos 2 App, and resetting both Move 2 speakers, but the issue persists. In the new app version, I’m unable to connect the two Move 2 speakers as a stereo pair, even though both devices are properly connected to the router and appear as individual devices in the app. Additionally, I couldn’t perform any updates on the speakers.Since the Move 2 stereo pair worked flawlessly with my iPhone prior to this Sonos 2 App update, it seems there might be an issue with the new app version. I kindly request your technical assistance. bedoubleyou

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6 hours ago
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Phil WContributor I
asked in Ask a question

Is there any way to downgrade the Sonos app?

I've read in this forum that everyone appears to be having major problems with the current version of the app. Unfortunately, I have the same issues; lost playlists, lost access to radio stations (doesn't like Radioplayer, My Tuner etc) . I've tried contacting them but the Chatbot  just takes you round in circles. Is there an email address to try? Or anyway to downgrade the app?Thanks  

9
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6 hours ago
106rallye
106rallye
asked in Ask a question

Any problems with new app or latets update and Sonos Boost?

On the Dutch language community I’ve seen a few posts about people having to pull the Boost because it is not visible anymore in the app and the speakers will not connect to it. Strangely I’ve not come across a mention of this on the (more populated) English language community.Since I own a Boost and have been able to stall any updates of firmware and app, I would like to know if anyone has seen problems with the Boost caused by the latest software or related to the new app.

3
Dogdad
6 hours ago
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BoredTrevorContributor I
asked in Ask a question

Sonos Beam Optical output no longer working

I’ve had a Sonos Beam for several years, hooked up to a system to allow me to play output from my computer. This required a bit of tinkering to get right! I had to:Buy a device that converts USB → SPDIF Get a SPDIF → HDMI converter Connect all that up so that I had USB → SPDIF → HDMI → HDMI into the BeamSince getting that sorted it has worked great! Until yesterday, when suddenly I could no longer get any audio through this setup :(. In all other respects the Beam works fine - I can connect to it through the app and play audio that way, and it correctly makes noises when I press the buttons.Things I’ve tried to fix the problem:Unplug and replug all of the various connections Reboot computer Reboot Beam Fiddle around with the audio output settings from my computer (as far as I can tell they are all fine) Rotate the HDMI-HDMI cableI’m pretty sure that everything is fine as far as the USB->SPDIF converter, because you don’t have an optical cable plugged in you can see the red light tha

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6 hours ago
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Johnny1970Contributor I
asked in Ask a question

Radiosender nach update weg

Nicht einmal das Hilfe Forum funktioniert. SONOS hat sich selbst beerdigt. Glückwunsch

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J
6 hours ago
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MariahthemedicContributor I
asked in Ask a question

New device setup

I’m trying to setup my new Sonos arc (first Sonos product) but I can’t connect it. I don’t have wifi as I just use my data for everything. Do I have to have wifi to use this speaker?

3
jgatie
7 hours ago
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David WellerContributor II
posted in Ask a question

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? New app is awful! so user non friendly 

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7 hours ago
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ThomassTrending Lyricist I
asked in Ask a question

New Sonos App - Utterly useless!

I’m sure it’s not just me, but it’s possibly the worst ‘update’ yet! Can’t find half of the things which were previously easy to access. It’s a big 👎from me!

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7 hours ago
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PlatttboyContributor I
asked in Ask a question

Surround sound issues

A quick question,I have a Sonos arc, sub gen 3, and also x2 era speakers used as a cinema surround system.iv noticed when watching the Gladiator film on a 4k Blu-ray Disc the sound format says DCM 5.1. But Iv noticed and compared that the surround sound doesn’t come through the era 300. but when I played the same film  on Netflix on the same player the sound format comes through as Dolby digital plus 5.1. And the surround sound works great. iv tested a few blurays and the surround sound works fine, but I wondered why does the 4k blue ray disc have a different sound format and doesn’t work as good as a bluray or through Netflix???  can anybody help. 

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7 hours ago
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lets_rockAvid Contributor I
asked in Ask a question

Does Sonos connect to the Dennon HOES

Looking for a CD player.Not to sure about the Brennan one even tho it appears to connect straight to SonosLike the look of Dennon but it has the HEOS system. Will Sonos connect to this ?Thanks 

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106rallye
7 hours ago
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me_vs_weightsContributor I
asked in Ask a question

Sonos System can‘t be found by new app

Hi and PLEASE HELPSince I updated my Sonos app I‘m not able to connect to my Sonos System. My wife is still using the version before May 8th and everything runs perfect if I use her iPhone. so…. My network (WiFi) and all my Sonos Speaker are working. For 100% it is because of the app update. Is there anyone who can help or @SonosSupport… do you plan to push an update within the next days?

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8 hours ago
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GimblettContributor I
asked in Ask a question

Airplay grouping not working with new app.

I can no longer group an AirPlay enabled Sonos speaker with a non AirPlay enabled Sonos speaker.  I presume this is another drawback of the new app as I can still do this on my PC app which hasn’t been updated (and won’t be either!).  I know the app has not been Sonos’ finest hour but I haven’t seen this particular issue mentioned so I wanted it logged.  I don’t suppose there is any workaround until the app is replaced?

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G
8 hours ago
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Scankball69Contributor I
asked in Ask a question

SPDIF setting on TV. How do i change it?

What is SPDIF setting for tv and how do I change it?

1
Airgetlam
8 hours ago
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