- - Info Hub
Groups
Support site
Release Radar

Community
Get help and assistance with your Sonos system
Ask a question

Ask a question

Don't know where your question belongs? Ask it here, and we’ll move it to the right location.

449 Topics
2,147 Replies

When you subscribe we will email you when there is a new topic in this category

Ditte

started this topic

Tips for common Sonos problems

Running into challenges with your Sonos system?Here you'll find solutions to some of the most common problems. While this is a good place to...

Kenneth R

started this topic

How the 'ask a question' forum works

If you have a question and are not sure where to start, ask it here. We'll keep an eye on everything that gets posted here, and once someth...

449 Topics

Newest first

Recently active Most replies Most views

Rick8310Contributor I

asked in Ask a question

what happened to my playlists on the new sonos app?

What happened to my Sonos Favorites and Playlists on the new app?I can’t find the playlists in particular.

58 minutes ago

SouthboSonosGuyContributor I

posted in Ask a question

Poll: latest software update

I’m not kidding around, this is serious…I’m taking a poll to see who believes that the software engineers at Sonos who wrote the latest app, need to have their degrees retroactively revoked by the universities from which the graduated. No accredited education institution should be allowed to produce incompetence at this level. Please reply to this poll as a way to let Sonos know that they have really messed up badly. I have thousands of dollars of Sonos gear and cannot believe that a company that makes such good hardware can make such incredibly bad software. let’s send a message and see if Sonos can pull together.

40 minutes ago

Nikisixx21Trending Lyricist I

asked in Ask a question

how can you not play next?

Anyone else find the system lacking without this? This is my most used feature. If it’s not back by June 8th I’ll sell everything and never buy anything Sonos again.

1 hour ago

User966103Avid Contributor I

asked in Ask a question

Desktop controller: how or where to download it

The Sonos app for my desktop, Pixel 8, and my Ipad stopped working all stopped working. I could not access my Music Library on the Sonos destop app. So I deleted it and then tried to look for a download on the Web. I can’t find it. So there is no way to access my Music Library on my Sonos Play:1 speakers via the Desktop controller, much less via the mobile apps for Ipad or Pixel. I would just like Sonos the way it was 10 days ago, bugs and all. Any suggestions?

1 hour ago

core56Contributor I

asked in Ask a question

adding Roam SL to my existing system

Unable to connect new RoamSL to my existing system

1 hour ago

vince4nelliContributor II

asked in Ask a question

Why will Apple Music not reauthorize on the new Sonos App

What Happened? My Music Library is gone and Apple Music will not reauthorize on the new App?This is terrible no one is answering the phone or live chat. Sonos was Great!

1 hour ago

Edward GelberContributor II

asked in Ask a question

Connecting play5 with bridge

I can't connect my sonos play 5. It has a bridge. The app can't find it.

2 hours ago

BatsaiaContributor I

asked in Ask a question

radio stations

Past radio stations do not work with the upgrade

2 hours ago

JhleekContributor I

asked in Ask a question

new app

how do I add an album to a playlist with the new app? It used to be easy!

3 hours ago

KohericContributor I

asked in Ask a question

My new Era 300 cannot connect to my existing Arc and Sub

It is just so frustrating, My new Era 300 just cannot connect to my existing Arc and Sub. It will appear as 2 seperate systems even though they are in the same network. Note that the new Era 300 had been added into the same room as I wanted to them to add as surround speakers but it will never be found even they are mentioned as being added. When I reset the app and tried to find the systems in the wifi, it will come up as 2 systems. If I were to select the Era system, it will label itself as Room2 and not the Room I had included them. When I force it to Room, nothing will happen.Something really funny for the app is that, no matter how I added the system, the other rooms will not appear in the app. Had tried wired and wireless networks configuration.Just irritating... 😡

4 hours ago

SDSouthardContributor I

asked in Ask a question

can we remove the update?

One of the reasons I love Sonos was using the app to play with playlists. I would like to go back before the change please. I didn’t agree to this change.

4 hours ago

Chris8231Contributor I

asked in Ask a question

sonos port not updating

So I just got Sonos port I’m trying to connect it to the app But it keeps giving me error 1002 I can find the product and I enter the pin and everything and it connects to the app and I see it pop up on my network with an IP address, but as soon as the port says it needs to update It says update failed and kicks it off the app so I can’t view it anymore and it won’t connect unless I factory reset it After I reset it, I try to connect it again, but the same issue keeps happening I think it has something to do with the new update, but I’m not sure. Has anyone had this problem after the update and if so, does anyone know how to fix it?

9 minutes ago

Andy44516Contributor I

asked in Ask a question

sub mini will not assign to Beam

My sub mini is showing as not assigned in the app. It keeps failing when I try to assign to my beam, although it will assign to 2 other speakers I have in other rooms. I have reset everything to no avail. Any suggestions?

5 hours ago

bedoubleyouContributor I

asked in Ask a question

Is Sonos App 2 Version 80.00.08 faulty?

Is Sonos 2 App version 80.00.08 faulty? 16.05.2024Eight weeks ago, I purchased a pair of Sonos Move 2 speakers and have been using them as a stereo pair to my satisfaction. However, after updating the Sonos 2 App to version 80.00.08 on my iPhone (iOS version 17.5) today, only the left stereo speaker is functioning.I’ve tried restarting my iPhone, deleting and reinstalling the Sonos 2 App, and resetting both Move 2 speakers, but the issue persists. In the new app version, I’m unable to connect the two Move 2 speakers as a stereo pair, even though both devices are properly connected to the router and appear as individual devices in the app. Additionally, I couldn’t perform any updates on the speakers.Since the Move 2 stereo pair worked flawlessly with my iPhone prior to this Sonos 2 App update, it seems there might be an issue with the new app version. I kindly request your technical assistance. bedoubleyou

5 hours ago

BoredTrevorContributor I

asked in Ask a question

Sonos Beam Optical output no longer working

I’ve had a Sonos Beam for several years, hooked up to a system to allow me to play output from my computer. This required a bit of tinkering to get right! I had to:Buy a device that converts USB → SPDIF Get a SPDIF → HDMI converter Connect all that up so that I had USB → SPDIF → HDMI → HDMI into the BeamSince getting that sorted it has worked great! Until yesterday, when suddenly I could no longer get any audio through this setup :(. In all other respects the Beam works fine - I can connect to it through the app and play audio that way, and it correctly makes noises when I press the buttons.Things I’ve tried to fix the problem:Unplug and replug all of the various connections Reboot computer Reboot Beam Fiddle around with the audio output settings from my computer (as far as I can tell they are all fine) Rotate the HDMI-HDMI cableI’m pretty sure that everything is fine as far as the USB->SPDIF converter, because you don’t have an optical cable plugged in you can see the red light tha

6 hours ago

Johnny1970Contributor I

asked in Ask a question

Radiosender nach update weg

Nicht einmal das Hilfe Forum funktioniert. SONOS hat sich selbst beerdigt. Glückwunsch

6 hours ago

106rallye

asked in Ask a question

Any problems with new app or latets update and Sonos Boost?

On the Dutch language community I’ve seen a few posts about people having to pull the Boost because it is not visible anymore in the app and the speakers will not connect to it. Strangely I’ve not come across a mention of this on the (more populated) English language community.Since I own a Boost and have been able to stall any updates of firmware and app, I would like to know if anyone has seen problems with the Boost caused by the latest software or related to the new app.

6 hours ago

GazgordContributor I

asked in Ask a question

Sono app toggle switch

Hi, hopefully a very simple question.In the app there are numerous toggle switches to select or deselect desired options. They are either black with a white dot, or white with a black dot. However, it is not clear which toggle is used to select an option. For example does black with a white dot signify something has been selected or is this the other way round?? Many thanks.

5 hours ago

MariahthemedicContributor I

asked in Ask a question

New device setup

I’m trying to setup my new Sonos arc (first Sonos product) but I can’t connect it. I don’t have wifi as I just use my data for everything. Do I have to have wifi to use this speaker?

6 hours ago

GimblettContributor I

asked in Ask a question

Airplay grouping not working with new app.

I can no longer group an AirPlay enabled Sonos speaker with a non AirPlay enabled Sonos speaker. I presume this is another drawback of the new app as I can still do this on my PC app which hasn’t been updated (and won’t be either!). I know the app has not been Sonos’ finest hour but I haven’t seen this particular issue mentioned so I wanted it logged. I don’t suppose there is any workaround until the app is replaced?

7 hours ago

PlatttboyContributor I

asked in Ask a question

Surround sound issues

A quick question,I have a Sonos arc, sub gen 3, and also x2 era speakers used as a cinema surround system.iv noticed when watching the Gladiator film on a 4k Blu-ray Disc the sound format says DCM 5.1. But Iv noticed and compared that the surround sound doesn’t come through the era 300. but when I played the same film on Netflix on the same player the sound format comes through as Dolby digital plus 5.1. And the surround sound works great. iv tested a few blurays and the surround sound works fine, but I wondered why does the 4k blue ray disc have a different sound format and doesn’t work as good as a bluray or through Netflix??? can anybody help.

7 hours ago

NUGradContributor I

asked in Ask a question

Does the new Sonos app allow a rescan/update of the music library?

I can probably live with the updated Sonos app, but not if I can’t rescan and update my local Music Library. Half the music I listen to within my Sonos system exists on my network attached storage, which I add to regularly. In the new app I cannot find the manage/update library command that I have used for for years. Am I looking in the wrong places? Is updating the music library no longer allowed? No longer necessary? Although the Sonos App update is brutal (particularly when trying to program music for different rooms), the primary value of Sonos for me has been the ease with which I previously was able to access the thousands of music files I have stored on my NAS.

7 hours ago

GVS123Contributor I

asked in Ask a question

Software update?

Since the new app installation when I open Sonos on my android phone it takes about 2 mins to start. Then it often tells me a software update is required, so I click on get updates but it can't find updates etc etc. My partner also has an android phone which is not getting this issue. Anybody got a clue?

7 hours ago

Scankball69Contributor I

asked in Ask a question

SPDIF setting on TV. How do i change it?

What is SPDIF setting for tv and how do I change it?

7 hours ago

lets_rockAvid Contributor I

asked in Ask a question

Does Sonos connect to the Dennon HOES

Looking for a CD player.Not to sure about the Brennan one even tho it appears to connect straight to SonosLike the look of Dennon but it has the HEOS system. Will Sonos connect to this ?Thanks

7 hours ago

Page 1 / 18

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Login to the community

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.