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Ditte
Ditte
started this topic

Tips for common Sonos problems

Running into challenges with your Sonos system?Here you'll find solutions to some of the most common problems. While this is a good place to...
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Kenneth R
Kenneth R
started this topic

How the 'ask a question' forum works

If you have a question and are not sure where to start, ask it here. We'll keep an eye on everything that gets posted here, and once someth...
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449 Topics

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David WellerContributor II
posted in Ask a question

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? New app is awful! so user non friendly 

132
T
6 hours ago
Manisboy
ManisboyContributor II
asked in Ask a question

Setting / changing alarms in new app

I have updated to the new app. Like the new layout, but how do I access, set and remove alarms on my system, now? 

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L
1 day ago
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Howie13Contributor I
asked in Ask a question

unable to join local network

How do I fix “Sonos needs local network access for setup. In iOS settings, tap Local Network, then return to the Sonos app.”I open the settings and local network is already ticked, I have turned it off and on again I have deleted the app and nothing seems to work 

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1 hour ago
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tidepoolerContributor I
asked in Ask a question

Updates removed my local music library and now I get Error code 913

How do I fix it?  I have an iphone with the new app, my spouse has an iphone with the old gold app, our music is in an itunes folder on a windows laptop.  The music library is gone on all of them, and I get Error 913 when I try to add the music folder back to Sonos on the laptop.  Our speakers are useless without this - we don’t use streaming services, just our music library.  Do I need to get rid of the Sonos system now because local music isn’t an option anymore???

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S
2 hours ago
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NickAllanContributor I
asked in Ask a question

Setting Alarm with Latest App Update

Having updated the Sonos App I’ve spent an hour trying to find the Alarm settings. I swear it’s missing!  Please tell me where I can find them.

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1 hour ago
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ArboriaSoundContributor I
asked in Ask a question

New SONOS iOS app (May 2024) is TOTAL RUBBISH!!

The New Sonos iOS app is absolutely terrible. If you haven’t upgraded yet please please don’t. There are so many missing features and bugs to boot. It looks like an pre-Alpha version of software rushed to market without being properly tested or checked.PLEASE PLEASE  PLEASE Sonos bring back the S2 app for download on the App Store. If I could downgrade I would do it in a heartbeat. I’m a long time user and fan of Sonos products but frankly this is a big miss a disaster. This new app is almost unusable. This is Sonos’s Windows Vista moment. Please listen to your users Sonos, negative feedback is everywhere now. Please give us back the S2 app whilst this one goes back to the drawing board or perhaps the trash can.  

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4 hours ago
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SaraCGContributor I
asked in Ask a question

CBC Radio & Music no longer working after Sonos app after update

 I have CBC Radio & Music in my connected services on the Sonos app. After the app update yesterday it stopped working.I’ve uninstalled this in my connected services and re-installed it, but that did nothing. I checked another radio station (NRK) and that seems to be working fine.   This is what the app shows when I select my CBC station to play. After selecting “Play” it just spins.  

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Bumper
23 minutes ago
A
AudiophoneTrending Lyricist I
asked in Ask a question

revert to previous app

Hi, new sonos app was just installed on my android. It is a mess, half of the services won't work, can't find the other half. Design is chaotic. Had my favourite radio stations on top, now they are mixed and hidden somewhere. How do i revert to the old version?

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7 hours ago
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LeefcTrending Lyricist I
asked in Ask a question

How to Rollback to S2?

Please provide a rollback option to S2. The new app was advertised as a feature upgrade.  No mention of feature losses.  We got feature losses and no warning.  No informed choice to delay the “upgrade.” I cannot add a single song to the queue.  Basic queue management a critical feature that somehow didn’t make it into your MVP. Now you expect your user base to wait months to return to feature parity.  Months.   Do you realize how ridiculous this is from a user perspective? 

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11 hours ago
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Room settings iPhone misingContributor I
asked in Ask a question

NAS or library removed from the new app???

It seems that the ability to play from a local library or a NAS server has been removed in the new app.This has major consequences for us who play music in an Odd Fellow lodge that we ourselves have recorded and own.This means that sonos is now completely useless to us.It is a significant deterioration and means that we can no longer can use sonos at all, and must find a new alternative.

53
amblue02
10 hours ago
D
dan4885Contributor I
asked in Ask a question

Moved - Now I cannot add Sonos Devices - Says Login as System Owner... I am!

I moved and now I cannot access any of my devices. When I hard reset them to add them it says I have to do a software update but I have to sign in as the system owner. I am the system owner?! This has been a very frustrating experience and based on messaged I have found online no one has an answer. Not sure why such a hefty price tag if the app is so difficult, especially for moving to a new house.

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1 hour ago
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Catching_pixelsContributor I
asked in Ask a question

system disappearing after app 80.04 update

After updating my system with the latest app (80.04) my system has vanished, including arc and surrounds, every room that had a speaker isn’t showing up. Even when I try and add an existing speaker I get an error.  after using the previous app for years it has been very stable and these issues popped up right after update, not sure if anyone else is seeing these issues. 

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20 hours ago
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ThomassTrending Lyricist I
asked in Ask a question

New Sonos App - Utterly useless!

I’m sure it’s not just me, but it’s possibly the worst ‘update’ yet! Can’t find half of the things which were previously easy to access. It’s a big 👎from me!

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6 hours ago
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me_vs_weightsContributor I
asked in Ask a question

Sonos System can‘t be found by new app

Hi and PLEASE HELPSince I updated my Sonos app I‘m not able to connect to my Sonos System. My wife is still using the version before May 8th and everything runs perfect if I use her iPhone. so…. My network (WiFi) and all my Sonos Speaker are working. For 100% it is because of the app update. Is there anyone who can help or @SonosSupport… do you plan to push an update within the next days?

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M
7 hours ago
A
Aidan10Contributor I
asked in Ask a question

prob with new app

I have been having connection problem with my system so waited for new app. Now when it says I need a software update, I’m asked to log out and owner to login. I press start update and I see a flash of the login page then screen returns to ask for sign in: system owner. How do I break this cycle? Despite deleting app and reloading it continues to loop. If I log in thru  web page I see my devices. Any assistance would be appreciated. 

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J
1 day ago
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Nicholas_1Contributor I
asked in Ask a question

can’t clear sonos queue in new app

Hi, i have just downloaded the updated version of the app. Does anyone know how to clear a queue in the new app version? Many thanks nick

33
User721105
9 hours ago
A
Applepie.packagingContributor I
asked in Ask a question

revert to version 16.1

Hi everyone Unfortunately, I updated to the newest Sonos version 80. Eventhougt I read all the bad reviews and therefore disabled auto updates. Stupid I am, I manually then installed the update by accident 🤦🏼‍♂️).  Whatever, is there any way to downgrade to v16.1 again? I don‘t like the appearance at all, everything seems buggy, symfonisk doesn‘t work properly, alarms can‘t be shut off, equalizer is hidden, I don‘t see percentage of volume… just everything is a mess to me. Is there maybe a ‚testflight‘ version of the old version I could use again? Or any other possibility? I have an old iPhone backup from about a month.. if there is no possibility to revert back I have to swallow the pill, restore the backup even I will lose some data but at least having a proper app again. I don‘t understand why sonos is releasing such a buggy app :-( thanks for your help! ❤️

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9 hours ago
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Nigel_14Contributor II
asked in Ask a question

Access to Music Library Listings by A-Z

Who else has noticed the loss of the A-Z column on the right when browsing music library songs, albums, etc? I have thousands of songs stored on a Synology NAS and now the new app simply shows them alphabetically with no easy way to jump to any beginning with “N” for example? Finally where have our Playlists gone! All I can see are my Apple Music ones but not the ones I created from my music library   I am very disappointed with the new app and have complained to Patrick their CEO twice now      

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2 days ago
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ggodecContributor I
asked in Ask a question

How to Roll Back from 80 to 16.1

Please provide a way to go back to the old version ASAP. I use Sonos almost exclusively for my local library as it seems many people do and you have again (think bricking...) completely misunderstood your owners and people that have supported and invested in your products for decades. Congratulations on creating another media disaster for the company. I am sure the new app is trending on all platforms with angry users and people looking for alternate products. PLEASE LET US GO BACK to the old version until you sort this out.   

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5 days ago
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PartybootsContributor I
asked in Ask a question

iOS 17.4.1 cannot get passed "allow access to local network" in Sonos app ver 80.00.04

When selecting the button “Join an existing system” I am unable to advance passed the following message: “Sonos needs local network access for setup. In iOS settings, tap Local Network, then return to the Sonos app.”   I have granted access to Local Network, Bluetooth, and Location.  I have deleted the Sonos app from my iPhone 14 Pro MAX, restarted my WIFI router and reinstalled the Sonos iOS app, and I have shutdown and restarted my iPhone 14 Pro MAX.  No Luck :( On my iPhone 14 Pro MAX the following Sonos System Settings section of the Sonos App reads:Nearby System: “Sonos system found on my {SSID} nework”  and the “Join this system” button is available.  When pressing this button the above message:“Sonos needs local network access for setup. In iOS settings, tap Local Network, then return to the Sonos app.”   appears and I back in the same situation as pressing the “Join an existing system” Please let me know if I am doing something incorrect or if I need to do additional steps. Reg

27
Bernz
7 hours ago
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Popeye1234Contributor II
asked in Ask a question

new update

Hi everyone i have updated to the latest version 80.0 I'm android user but the app remained the same after updated and I'm still on 16.1? How can i get the new redesigned app. Thank you

26
D
5 days ago
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GFB20ProductsTrending Lyricist I
asked in Ask a question

It takes "courage" to admit a mistake and make right, why not offer up S2 Gold App back on App Store?

Dear Sonos,You have a New Coke, or more recent example CNN+, level of self-induced crisis with your recent App update killing your core value proposition - The Sonos Ecosystem.This is beyond access/search to Personal Music Libraries or some systems not connecting, but by purposefully removing basic functionality like Queue, Sonos Playlists, Segmented Favorite, Search Personal Music, Mute, TV/Music Source Switch, Alarm, Sleep and others - you’ve demonstrated a lack of awareness on the importance of trust as the guardian of your company’s ecosystem.Apple is a dominant example of a stable (and expanding) ecosystem driving consumer confidence to invest in new hardware as well as upgrade hardware for want, not need.Mistakes happen, even by industry leading companies. It takes “courage” to admit them and do the right thing, not double-down and pat yourself on the back for a self-induced deadline (Q2 Earnings with CEO Update) to disrupt your ecosystem over the launch of a new product (headpho

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1 day ago
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JetJagContributor I
asked in Ask a question

Sonos update just broke my system

What in the hell did Sonos put out. Totally unprofessional, the new iOS app, while not a horrible redesign after playing with it has no more alarm service and is not intuitive and is buggy, buggy, buggy. Also, the old alarm settings seem to be embedded somewhere as they are still working, but no way to change them, which needs to be done as they were done ad hoc.  The new mac laptops app doesn’t work at all. It all doesn’t play well together.  I mean really? I am into Sonos deeply, full surround system, multiple Moves and multiple Roams, a sub, two play 5’s various Sonos Ones. I’m a loyal and longtime supporter, but this update is very unprofessional and not well thought out.  Why in the world release something I and so many others say broke there system?

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1 day ago
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cpalmer74Renowned Enthusiast II
asked in Ask a question

Intereted in class action against sonos?

Insofar as ways to move forward, might we be able to get a little team of lawyers together to pressure the board to respond to our concerns?  

21
Bumper
14 hours ago
M
mac2468Contributor I
asked in Ask a question

MFA for Sonos Account

Hi,Hoping someone can answer a query around account security. As far as I can see the account we all use is only a single authentication. I’m hoping / wondering if there are any plans to change that by incorporating MFA?Does anyone ( Sonos or community ) know if this is going to be incorporated or is on a rollout in the future ?Thanks in advance !

18
Schlumpf
6 days ago
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