- - Info Hub
Groups
Support site
Release Radar

Community
Get help and assistance with your Sonos system
Speakers

Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

3,182 Topics
15,775 Replies

When you subscribe we will email you when there is a new topic in this category

F.A.Q.

Troubleshooting Sonos on WiFi

Edward R

started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system. Firstly, this is with...

Edward R

started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...

3182 Topics

Recently active

Most replies Most views Newest first

MstaggieMContributor I

asked in Speakers

jkpalmer52Contributor III

asked in Speakers

Silencing room(s) with new iOS app

How does one silence a room using the iOS app? Turning down the volume is one way, I know, but the old app used to allow the user to turn off the speakers without ungrouping or using the slide.

10 hours ago

JOHN888Contributor I

asked in Speakers

APP CRASHING CONTINUOUSLY

Can anyone help. An entire day gone trying to reset up my Sonos One. App crashes and 'ADD' step. Have reinstalled, reset speakers, prayed and done a rain dance. Online support is offline globally.HELP!

10 hours ago

will_26Contributor III

asked in Speakers

what the hell has happened to sonos!!!! the new app has completely ruined my sustem !!! sic

This is a disaster I have 20 speakers that don’t work a two hour wait for support and the live chat cuts you off after a long delay and doesn’t answer your issue and the CEO doesn’t respond or even reads the emails !! Probably too embarrassed!!!! what a * show !!! *Moderator Note: Modified in accordance with the Community Code of Conduct.*

11 hours ago

hapinsacks15Contributor I

asked in Speakers

Please help me understand how sonos fails so i can mitigate

Hi All,I’ve been fighting with my sonos speakers for about 5years now. I never seem to lose hope and each year I think I figure it out, then a few weeks go by and im back to square one. This year I really thought I had it figured out by creating a dedicated network just for my speakers and then advertising a 2.4Ghz only wireless network for that network which again only my speakers connect to. That way there is no more sonosnet. There is no other interference on the network. Everything worked great for 16days and then i wake up to: Here is what the speakers look like on my network when this happens(notice the “wifi” column - theyre all dropped off from a router standpoint...but in the app theyre in a state where they are connected to the wifi, but they arent responding? how?..):So I reboot my entire network. All devices go offline. This is very disruptive, but its gotta work right?: Nope theyre jacked up still...everything else on my other networks are connected right back up. Sonos

11 hours ago

Waldemar07Contributor I

asked in Speakers

Warranty sevice in Poland

How to repair Sonos Beam 2nd generation in Poland under warranty?

11 hours ago

Mm79Contributor I

asked in Speakers

Playing on all speakers

Hi, I have a Sonos Play:1, a Sonos One and a Sonos Move. I have them all set up and can play to each room however I'm unable to join them so that the music plays throughout the house. Whenever I try any combination of them I can the following error: Unable to connect. Try again later Any ideas?

12 hours ago

CdlhjContributor I

asked in Speakers

Sonos One SL does not work with new app

Since the new app is (NOT) working my Sonos One SL stopped working, but the other speaker Sonos One (was stereo with SL in the same group) works well. I tried to reset the speaker to factory defaults, everything works fine in the app, but finaly after connecting to WLAN I got following message:Sonos One SL has been added but may not appear in the system settings. In this case, unplug the power cable and plug it in to complete the setup via the system settings.As I did it still no One SL in the system settings. I tried it with different devices (LG Smartphone, Lenovo tablett) but still no way. Anybodys suggestions?Thanks in advance!

12 hours ago

JohnDonovanContributor I

asked in Speakers

Play 3 won't connect - 50 mins on the phone to support ?

Hi, I have a Play 3 - It will not pass the final connection to system check where it plays an ‘audio pin’ - this is both wired and via wifi. I have tried the S1 app but it tells me the Play 3 is on S2 firmware !I’m on the line to Sonos support UK - it estimated 40 mins but I’m now at 50 mins!Is there anything else I can try ?

14 hours ago

Butcher1Contributor I

asked in Speakers

new upgrade

Having just upgraded to the new Sonos app, hard to explain what has happened but here goes,before upgrade could transfer all speakers to tv or music, now I only have one speaker and portable that will play music, my tv only comes through my playbar, my subwoofer and little Sonos ones for surround sound have stopped working although they are on, cannot play music through these at all my app states my tv is on sSPDIF and I cannot locate my sub woof a 2 x Sonos 1

14 hours ago

Flurk666Contributor I

asked in Speakers

play1 can not be found in the app

After a factory reset the play 1 Connects to wifi using the app, but than the app can not find the play1 in the wifi network. I than get a pop-up saying to unplug the play 1, plug back in and than the app should find it but nothing happens…

15 hours ago

Eltel444Contributor I

asked in Speakers

Setting up Sonos One

I acquired four Sonos Ones from a friend. I performed a factory reset and was able to carry out a software update. When trying to add them to my system I am able to connect to the speaker, but they do not emit an audible tone to finalise the installation. They also will not connect by the alternative method of pressing one of the buttons. Any ideas?

16 hours ago

DJamesContributor II

asked in Speakers

Era 100 Turntable Audio Delay

I have an Era 100 and an Audio-Technica Sound Burger (AT-SB727). I love them both separately, but not as much together…The Sound Burger connected using the Sonos line-in adaptor. Even at the lowest 75ms setting, the audio delay is really annoying! Depending on what record I’m playing, there can be some ‘needle chatter’. The combination of this and the speaker delay can ruin the listening experience at lower volumes. I’m not too fussed by this when the music is at a higher volume, but I mostly like to have music playing in the background. I’ve previously owned a more traditional turntable/amp/speaker setup in the past, and this was never really that noticeable when the sound was synchronised. I understand that the delay is there as a buffer, allowing for optimal group playback. But an option to bypass this would be perfect, even at the expense of losing the group/multi-room functionality. With all of the marketing highlighting the Era series compatibility with turntables, you would thin

18 hours ago

TriGolfContributor I

asked in Speakers

Alarms didn't work on the new sonos app

Hello, I am an Iphone user of the new sonos app but I can’t modify my alarms settings (desactivate, activate, delete or even create an alarm) while I am connected to my Sonos.Is someone have a solution ?

19 hours ago

Patrice de FranceContributor I

asked in Speakers

revenir à l'ancienne version

La nouvelle appli est une catastrophe. Elle crée un décalage du son entre mes équipements. Il faut corriger cette appli très rapidement ou décider de revenir à l'ancienne version. Je suis très très déçu. Moderator Note - Translation by Google: The new app is a disaster. It creates a sound delay between my equipment. You need to fix this app very quickly or decide to go back to the old version. I am very very disappointed.

21 hours ago

sourlowyContributor I

asked in Speakers

Unable to reconnect Arc to new wifi

Hi I have been using my Sonos Arc in Australia with no issues. Now I have moved to Hong Kong and I am guessing with the new WiFi I have to set up my Arc again with the Sonos app again so I can use it when streaming Apple Music. The sonos app constantly says it is unable to detect my system. I have tried factory resetting more than 10 times, the process works fine until the orange and white light blinks but I have not seen any green light. My Arc is connected to my Tv via HDMI cable and it works fine. So I know the system is working well. Its just not being detected by the Sonos app. So frustrating!! It’s been a week. Any advice is super appreciated!

22 hours ago

StardogEnthusiast I

posted in Speakers

rapid downgrade of Sonos product quality

I have three newer Sonos products that have been purchased between a year and a year and a half ago. All three of those products are useless because of the terrible app update that was forced on me. The old school play 5 that I purchased in 2013 still works to this day. Still works. I can still play my music on the Sonos Play 5 that I got in 2013 but I cannot use three newer products less than 2 years old the same way anymore. I miss the old Sonos and I want my money back for this new junk sonos. So anyone that could pop in some Sonos Alternatives here I would appreciate it. Because I know the best way to get the attention of Sonos is to talk about other companies to replace sonos.

23 hours ago

VillenContributor I

asked in Speakers

Era 300 and sub

I have 3x era 300s and 1x sub gen 3 in large entertainment room for music listening only. 2x Eras are connected in stereo on one end of the room and 1x era 300 is paired with the sub gen 3. the room dimensions = 5 meters x 8.5 meters x 2.5 meters (height). My issue is to do with bass since most of the bass is on one half of the roof. Do I need another sub or is it a placement matter? Please help

1 day ago

ZusanoContributor I

asked in Speakers

difficulty getting sound out of the SL

We have the beam which we use for TV volume and on the other side of the room we have one SL. Since the app was updated, I have had a lot of trouble getting sound out of the one SL. I mess around on the app for about 15 minutes and finally I do something that gets sound out of it but I have no idea what that is. I wish that I could find what all the settings should be. I can provide more information if needed. Thanks to anyone that can answer or help me. The image above is what I see. No matter where I move the volume on the one SL no volume comes out of it.

1 day ago

dmerklContributor I

asked in Speakers

Sonos 1:Play

I am trying to add a new speaker. The app tries to add a speaker with a different serial number than mine. Any ideas?

1 day ago

MykisContributor I

asked in Speakers

Unable to link Sonos to the app

My Sony tv unable to play any sound on the sonos Beam. I have tried changing the HDMI cable, made sure that its connected to ARC. But the new app is not letting me link to the Bravia SYNC I have now reset my whole sonos system consist of 2 sonos one SL, a sub mini and a beam. But the new app is not letting me Link my sonos devices to the app each system gives different error as attached”There was a problem adding your Beam to your system. Try again later.”“Your Sonos One SL has been added, but may not appear in the System tab. If so, unplug the power cord and plug it back in to finish setup from the System tab.”“Sign in as the System Owner The system owner must be logged in.Please log out and have the owner login.”i in-fact am the system owner and the product is registered on my account am i just supposed to wait until sonos fix its app to use my system ???? please help

1 day ago

Disco_StwoContributor I

asked in Speakers

Gen 2 Sub power failure

Gen 2 Sub no power - There are quite a few posts on power failure in the Gen 2 Subs. My product is out of warranty but it is obviously a product design fault due to regular occurrence. What is Sonos doing to repair these Subs. They were not cheap!

1 day ago

timroggemanContributor I

asked in Speakers

apple music on sonos five

HiI bought a new Sonos five today to add to my existing setup of connect, move and 2 play:1 speakers. Apple Music (paid subscription, lossless) works fine on the existing speakers but doesn’t play on the five: Five skips to the next song all the time. Other sources do play on the five, like Sonos radio and my freemium Spotify account. can anyone help me out of this pls?thxTim

1 day ago

Page 2 / 128

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Login to the community

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.