1) I have just bought a new Land Rover and customer service is no service at all!
The infotainment system is slow and just doesnt work well. In fact it's impossible to even change media devices connected by bluetooth without a 20 step procedure. No one from Landrover knows anything about using the system.
2) I have 3 top spec Samsung TVs. Two of these purchased in 2016 have 'clunky' software. The 2017 model is a lot better, but it doesnt look like I'm going to get a software update for the 2016 models. This is a shame because it would improve the whole experience.
These purchases just highlight the fantastic experience I have had with Sonos. I have phoned Sonos 3 times with problems relating to anti virus and router settings and wifi extenders. Your staff were so helpful, knowledgeable and got the problems solved.
On top of that I've been delighted with the Trueplay updates (now including the Playabar).
Therefore I just wanted to say that I really appreciate your whole business :
Great customer service