Trying to get help with adding Sonos one to the app.
I have already added arc + sub + Sonos on Sl- but I’m trying to add my second one Sl and keep giving me the message “your Sonos one Sl has been added, but may not appear on the system tab, if so unplug the power cord and plug it back in to finish setup from the system tab” I’ve disconnected and reconnected, reset it at least 5 times, even tried to connect using a hard wire to the router (even though the actual router is only 15 cm) just in case it helps - but for what ever reason it doesn’t appear on the Sonos app (with the hope of getting the surround sound sorted). I submitted diagnostic (no 1745441989).
now, just as I was writing this it did recognise this eventually but now now when I go to set up the surround sound the error message “there was an problem adding your surrounds. Cheack your network connection and make sure your products are powered on” which I can confirm they are all working individually on the network. Again tried on several occasions and still getting same error (diagnostics 900775236 submitted. Help!