Question

Tunein and Spotify keep cutting out mid song

  • 7 February 2017
  • 2 replies
  • 224 views

When playing 4 time out of 5 the music will cut out, then play for a few seconds then cut out again. quite annoying as it has made my sonos unuasable. Does anyone know how to resolve this? I see people asking for diagnostics but I don't know how to get this.

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2 replies

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How to Submit System Diagnostics:
https://sonos.custhelp.com/app/answers/detail/a_id/142/~/submit-system-diagnostics

Post ticket number here
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Hi there,

had the same problem when playing my own music queue ... track plays for a while stops for a few seconds than back on again, then may jump to next track .... and do the same again. Has only been like this for three weeks, since a recent upgrade.
Changed wireless channel from 1 to 6 . it has been playing fine all week end since then.

Give it a try ...it seems to have worked for me