Surround Sound - Beam plus 2 Play ones - Play Ones keep disappearing!

  • 8 August 2021
  • 2 replies
  • 48 views

I have 2 Play 1’s set up for a surround sound with my Beam. They worked great for at over a year. Lately, the Play 1’s just disappear and Sonos doesn’t recognize them anymore. So my room where I have the surround sound set up  says (Beam + ? + ?).

The steps I have followed to correct:

  • Remove the Surround Sound setup on the App
  • Factory-reset the Play 1’s and rename them
  • Completely set up the Surround Sound again.

I usually have to do this 3 or 4 times before it is successful. And within days the surround sounds doesn’t recognize the Play 1’s again. I’m getting very frustrated. I really, really like the surround sound (when it works) and I’m wondering why I didn’t have this issue for over a year and now it happens all the time.

FYI, I have a mesh WiFi in my house. Same one that I’ve had for several years, so it isn’t that. Would appreciate some help!!


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2 replies

Userlevel 7

You might be experiencing wireless interference:

https://support.sonos.com/s/article/3286?language=en_US
 

Are you able to wire the Beam, or any other Sonos speaker that isn’t being used as a surround, directly to your main router with an ethernet cable?

Userlevel 7
Badge +18

Hi @debengels25 

Welcome to the Sonos Community!

Please also try rebooting the Beam and router by removing power for 30 seconds.