Sonos Wireless doesnt work
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I connect my Sonos:1 through my iPhone 6S Plus to the Wi-Fi and when it’s says I can disconnect it from the internet cable it just doesn’t work, It worked before but now after some updates It doesn’t. I don’t know what’s the problem my Apps are updated, I’ve tried everything and nothing works. Please help.
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Userlevel 7
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"1741011806"- wireless
"1994635303"- wired
Help? anybody?
Hi Danny,
Sorry for the wait. We don't have much staff here on the weekends. You can reach out to our teams on Facebook or Twitter, for help 24/7.
There isn't much to go on in your wireless report as the speaker wasn't connecting and didn't send any diagnostics. In your wired report I see the connection history that shows many wireless connection errors. I'd say the issue is a wireless one. If it worked fine on the hotspot, and not on your current router's wireless, I'd say there's something specific about your router to investigate.
I'd recommend the regular wireless troubleshooting. Beyond that, it may be best to do more advanced troubleshooting live with our phone team. You can find our number and hours here.
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And how long is this supposed to take? I still can't use my sonos on wi-fi.
"1741011806"- wireless
"1994635303"- wired
Help? anybody?
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All the diagnostics we're with the speaker wired, the latest one was on wi-fi.
I guess we're going to have to step back and let @Jeff S and others take a look at the latest diagnostic. As I said, if the speaker works perfectly when wired then I think we can rule out addressing problems.
To complete the picture it might help to submit a second diagnostic with the speaker wired.
To complete the picture it might help to submit a second diagnostic with the speaker wired.
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Nothing changed but all I can do is new diagnostics = 1741011806 ... I just want to fix that problem.
1994635303 - diagnostics (wired internet).
1994635303 - diagnostics (wired internet).
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I have only one SSID and I'm pretty sure it's just 2.4GHz, also I only have options to change the Channel Width between "20 MHz" "40MHz" and "Auto 20/40 MHz".
Sorry to interject here @DanyX / @ratty , but I was just wondering if both the 2.4ghz WiFi and the 5ghz WiFi may have the exact same SSID name?
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It did work fine on hotspot, Idk if it still does because I don't have access to my surface anymore, My surface was conected to my wi-fi and creating a hotspot conection with my sonos.
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No, I can't find this option.
Interesting. If it works perfectly when wired then we should be able to eliminate IP address conflicts and DNS as potential culprits.
It still feels like a wireless problem. The speaker works (or worked) fine on the hotspot, yes?
Does that router have an 'airtime fairness' option anywhere is its wireless (or advanced wireless) settings? If so, turn it off.
It still feels like a wireless problem. The speaker works (or worked) fine on the hotspot, yes?
Does that router have an 'airtime fairness' option anywhere is its wireless (or advanced wireless) settings? If so, turn it off.
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It's a HUAWEI, yeah it works only with an ethernet cable, I can remove the cable and go to my routers page, select the 20MHz option and press "Apply" conect to my speaker and put something to play.
I know I've lost conection when I can't change the volume anymore also apple music songs play till the end while radio and local library play for 50 seconds.
I know I've lost conection when I can't change the volume anymore also apple music songs play till the end while radio and local library play for 50 seconds.
So, to be clear, you have problems on the WiFi but if you temporarily wire the speaker to the router it will start working fine? Kindly check that this is the case now, because it would help eliminate a number of possible red herrings.
What router is it anyhow?
What router is it anyhow?
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Yes, it still works, the wi-fi problem is older, I just didn't really pay attention to it because I've used hotspot.
You said in the first post that the speaker worked perfectly when it was wired to the router. Is this still the case?
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😕 So what should I do now?
Don't. You say your problem reproduces with library music. This means the issue is within your local network.
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How exactly do I change my routers DNS?
I've tried connecting it to a new wi-fi (from the same router) and the problem persists.
1891904122 - diagnostics.
Did you try changing the routers DNS as suggested by Jeff S (Sonos Staff) as it appears your router was having issues communicating with your music service. Perhaps try the public Google DNS servers 8.8.8.8 or 8.8.4.4.
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Look, this problem is old, idk how old because I've used to play sonos on my hotspot but now I just want it to play on my normal wi-fi. I've tried TuneIN Radio and still it goes off after 50 sec. Same happens with souncloud and Apple Music, and Local Music Library.
I've tried connecting it to a new wi-fi (from the same router) and the problem persists.
1891904122 - diagnostics.
I've tried connecting it to a new wi-fi (from the same router) and the problem persists.
1891904122 - diagnostics.
Userlevel 7
+20
Thanks for sending in the report. Your speaker is losing connection to the music service's server. Do you have the same issue with playing your local music library? It looks like some sort of DNS or security issue on the router stopping the speaker from connecting.
Try rebooting your router and speaker, and playing from a few different sources, including your local library, then send in a new diagnostic report and reply here with the number.
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837680110 - diagnostics
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I've changed my channel to 11. Was on "Automatic" (Wi-Fi Scanner showed me "1") and still it only plays one song if I'm fast enough to play it then it just stops...
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yeah 4-5 meters, my bad.
And how do I know what's the best channel? It just shows me other people's channels.
And how do I know what's the best channel? It just shows me other people's channels.
Is that 4-5 meters?
Clear signs (still) of network issues. Try changing your router's WiFi channel. Pick 1, 6 or 11. Better still, use a WiFi scanner app to find the best channel for your router.
If none of this works, submit a Sonos diagnostic and post the confirmation number. Sonos Support can take a look.
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It disconects but the song is still playing, I just can't change the volume or play another song.
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