About 6 Months ago I purchased 5 Sonos one speakers to put around the walls of a hair salon I recently opened.
For the last 2 weeks songs keep going silent mid song, coming back to the song and constantly skipping tracks.
I have looked at ways to fix it in these forums such as securing each speaker its own reserved IP address. Unplugging each one and plugging them back in. I have even reset every speaker and re set up the system. Nothing has worked.
I have also contacted the wireless provider who have promised me we have secure fast broadband.
I’m at my wits end. I feel the only real solve is to sell all the sonos speakers and set up a wired system. but I don’t want to do this.
Best answer by James L.
At this point I suggest submitting a diagnostic report after experiencing dropouts using Sonos Radio, then get in touch with our customer care team over the phone. They’ll be able to look into the causes of the audio interruptions and work with you live to investigate this.