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Sonos skips songs from my Deezer

  • 5 January 2019
  • 6 replies
  • 828 views
J
I'm using Deezer on Sonos app, and while playing always skips the songs and shows a messages that is connection lost. How can I fix this?
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Best answer by Jeff S 7 January 2019, 22:17

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6 replies

R
Hello, same error not playing songs on deezer saying connection is lost. Deezer works just fine everywhere else.

confirmation number: 511221277

thanks,
S
For supoort, All is good but with Deezer it's impossible to add music
L
There's currently an outage with Deezer.

https://status.sonos.com/

Hi,

Thank you for your reply, It's a great news if it's a known issue. I'll wait till it's resolved
Smilja
There's currently an outage with Deezer.

https://status.sonos.com/
»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
L
Hello,

I have exactly the same issue. When I play music from my Deezer account about 2 out of 3 songs are randomly skipped before the end. I tried the steps in the guide provided by Jeff but it didn't resolved my problem.
I have no issue while playing music form my Amazon Music Account or with local music.

Just before a Deezer song is skipped the Android Sonos App shows the following error message : "Unable to read "Song Title" - the connection to Deezer has been lost."

I submited a diagnostic report, here is the confirmation number if you need it : 252414841

Best regards
Jeff S
Userlevel 7
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I'm using Deezer on Sonos app, and while playing always skips the songs and shows a messages that is connection lost. How can I fix this?

Hi there,

Welcome to the community. Please try the steps in this guide to get Deezer playing again on your Sonos system. If that doesn't help, please submit a diagnostic report and reply here with the confirmation number.
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