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Sonos skips songs from my Deezer


I'm using Deezer on Sonos app, and while playing always skips the songs and shows a messages that is connection lost. How can I fix this?
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Best answer by Jeff S 7 January 2019, 22:17

jaramirezp wrote:

I'm using Deezer on Sonos app, and while playing always skips the songs and shows a messages that is connection lost. How can I fix this?



Hi there,

Welcome to the community. Please try the steps in this guide to get Deezer playing again on your Sonos system. If that doesn't help, please submit a diagnostic report and reply here with the confirmation number.

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jaramirezp wrote:

I'm using Deezer on Sonos app, and while playing always skips the songs and shows a messages that is connection lost. How can I fix this?



Hi there,

Welcome to the community. Please try the steps in this guide to get Deezer playing again on your Sonos system. If that doesn't help, please submit a diagnostic report and reply here with the confirmation number.
Hello,

I have exactly the same issue. When I play music from my Deezer account about 2 out of 3 songs are randomly skipped before the end. I tried the steps in the guide provided by Jeff but it didn't resolved my problem.
I have no issue while playing music form my Amazon Music Account or with local music.

Just before a Deezer song is skipped the Android Sonos App shows the following error message : "Unable to read "Song Title" - the connection to Deezer has been lost."

I submited a diagnostic report, here is the confirmation number if you need it : 252414841

Best regards
There's currently an outage with Deezer.

https://status.sonos.com/
Smilja wrote:

There's currently an outage with Deezer.

https://status.sonos.com/



Hi,

Thank you for your reply, It's a great news if it's a known issue. I'll wait till it's resolved
For supoort, All is good but with Deezer it's impossible to add music

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