Every time I initially start playing music through the S2 app to 2 speakers (a Sonos One and a Sonos Roam), the app says it is playing to both speakers, but only the Sonos One is actually playing any music. I have to go into the ‘Now Playing’ section of the S2 app, uncheck the Roam, then re-check it again in order to get the music playing out of both speakers correctly.
This happens EVERY time I have stopped and then restart playing music.
Best answer by Airgetlam
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This shouldn’t be ocurring. The next time this happens, submit a system diagnostic within 10 minutes, and call Sonos Support to discuss it.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.
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