Question

Sonos playbase

  • 21 August 2020
  • 1 reply
  • 75 views

Hi my playbase stop connecting to my wi if router can you help my diagnostic number is 486201466


1 reply

Userlevel 4
Badge +15

Hi @Pawelpawel11.

Thanks for reaching out and welcome to the community!

I appreciate your effort in submitting the diagnostic, and upon checking on the report, the system detected a wireless card error on the player.

In cases like this, it is best to reach out to Sonos Support to take a closer look and discuss it further in real-time.

I suggest phone support because they have more resources available on their system for advanced troubleshooting and options also if product replacement is needed.

The toll-free contact number is 1-800-680-2345

Their hours of operations are Mon-Fri 10:00 AM - 9:00 PM EST.

 

If you have any other questions or run into any issues,  please do not hesitate to reach out.

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