Answered

Sonos Play 5 2nd Gen wireless no longer working.


Recently my Play 5 stopped working over the wireless connection. It worked the whole day and after coming back from a meal it was no longer connecting. I've tried multiple reconnects checked my router settings different networks and so forth and recently factory reset to no avail. It works wired into the router but I need to have this in a room that has no router connections. Did the wifi card die on me?

Should I submit a diagnostic next?
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Best answer by Misfit 8 January 2019, 20:45

A diagnostic will help, but this is the forum. So I'd say call or email Sonos technical support.

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3 replies

Badge +2
A diagnostic will help, but this is the forum. So I'd say call or email Sonos technical support.
Userlevel 7
Badge +20
Try the twitter contact for fast response and no hold time on the phone.
Badge +1
I got excellent support from their twitter and a new play5 within 5 days. My WiFi unit also broken.

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