Best answer by Airgetlam
View original
Sonos One won’t connect to WiFi with Connect:Amp
My Play 1 won’t connect over WiFi. I have a Sonos connect amp in the same room (with 4 passive speakers in the ceiling) happily connected over WiFi, but the Play 1 just won’t connect. The only way it works is if it’s physically connected to the router but that’s in another room and I don’t want it positioned there. I don’t have a telephone port in the room with the connect:Amp, so I can’t relocate the router to that room.
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
So, connect it with that ethernet cable, so it does show up in the controller app, and then submit a system diagnostic, and either post the number here, or contact Sonos to discuss it. There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.