Answered

Sonos not connecting

  • 10 February 2019
  • 5 replies
  • 147 views

I have 2 Sonos One's and a Sonos Beam. One of the Sonos One's suddenly stopped being connected. I couldn't re-connect, and then my Beam also disconnected. In the Sonos App, they are no longer present as "Rooms" in my devices list. Can anyone help
icon

Best answer by Ken_Griffiths 10 February 2019, 16:33

See the below info and links too. Take particular note that the router and any access points must be on the same WiFi channel. Some routers and devices may change their channel and auto-select a new one on reboot. If that applies in your case. I would fix the channel on your devices.

Warnings about using Access Points, Extenders and Power-line Adapters

https://support.sonos.com/s/article/126 :
"Networks using wireless range extenders are known to cause issues with Sonos systems that are configured in a wireless setup."
"Ethernet over Power devices (also known as HomePlugs or Powerline adaptors) as well as WiFi Hotspots are not supported by Sonos."

https://support.sonos.com/s/article/2627 :
"If you are using multiple access points, make sure they are all set to the same 2.4GHz wireless channel."

Also, a warning message sometimes appears on the controller when attempting to group players hung off an extender. This can also be triggered by meshed WiFis. Grouping may still work, but potentially suboptimally.
View original

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

5 replies

Prit1980,

How are the Sonos devices connected to your local network?
What network devices are you using? Any switches, access points, extenders etc.
Did you think to try a reboot or power off/on your router and/or your speakers, to see if that quickly fixes the issue?
Sonos' are connected wirelessly, as they are wall mounted. I have a router, and a WAP through which they connect (from proximity perspective, the WAP is closest to one of the speakers)

I have tried to reboot the speakers and router, but that hasn't worked. I did the original set up with the WAP etc back in December, and hadn't had any problems until now

your help is appreciated
If you switch off the access point, just temporarily, can you give them a minute or two and see if they start working then.
You may need to connect the Sonos controller device to your router WiFi too.
See the below info and links too. Take particular note that the router and any access points must be on the same WiFi channel. Some routers and devices may change their channel and auto-select a new one on reboot. If that applies in your case. I would fix the channel on your devices.

Warnings about using Access Points, Extenders and Power-line Adapters

https://support.sonos.com/s/article/126 :
"Networks using wireless range extenders are known to cause issues with Sonos systems that are configured in a wireless setup."
"Ethernet over Power devices (also known as HomePlugs or Powerline adaptors) as well as WiFi Hotspots are not supported by Sonos."

https://support.sonos.com/s/article/2627 :
"If you are using multiple access points, make sure they are all set to the same 2.4GHz wireless channel."

Also, a warning message sometimes appears on the controller when attempting to group players hung off an extender. This can also be triggered by meshed WiFis. Grouping may still work, but potentially suboptimally.