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Sonos Five can’t detect 5Ghz Wifi


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My sonos five, unable to detect my 5Ghz Wifi. It only appear the 2.4Ghz Wifi. All my other device connected to my 5Ghz Wifi just fine.

I try manually type the Wifi network but still unable to connect.
 

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Best answer by Xander P 30 March 2021, 09:38

Hi @pikyee38, thanks for raising this with the Sonos Community!

At this stage it may be worth reaching out to our Support Team via either live chat or phone call, so they can take a closer look at the 5GHz wireless card on your Five.

Let us know how you get on, and if you get the issue resolved :)

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 Only Sonos' most recent speakers can connect to a router's 5GHz band. That does not include the Play:5 gen 2.

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Hi @John B i just bought my sonos five recently

Hi @John B i just bought my sonos five recently

Sorry, I believed the thread title rather than the post.

Hi @John B i just bought my sonos five recently

A couple of quick suggestions to perhaps try...

  • Maybe see if the speaker will connect to the 5Ghz band if you bring the device closer to the router and fully power it off/on again?
  • Perhaps try temporarily toggling off the routers 2.4ghz Radio to try to force the speaker over to the 5Ghz band (again you may need to reboot the speaker).
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Hi @John B i just bought my sonos five recently

Sorry, I believed the thread title rather than the post.

Sorry :( I type wrongly for the title. Its a Sonos Five. 

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Hi @John B i just bought my sonos five recently

A couple of quick suggestions to perhaps try...

  • Maybe see if the speaker will connect to the 5Ghz band if you bring the device closer to the router and fully power it off/on again?
  • Perhaps try temporarily toggling off the routers 2.4ghz Radio to try to force the speaker over to the 5Ghz band (again you may need to reboot the speaker).


Thanks @Ken_Griffiths I will try to bring my device closer to the router. Hope it able to detect the 5Ghz band.

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hi @Ken_Griffiths I tried put next to my router, but still unable to detect. I even tried to restart my router

:(

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Hi @pikyee38, thanks for raising this with the Sonos Community!

At this stage it may be worth reaching out to our Support Team via either live chat or phone call, so they can take a closer look at the 5GHz wireless card on your Five.

Let us know how you get on, and if you get the issue resolved :)

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Is there also a way to ‘force’ the Sonos device to start using the 5GHZ?

I have the same issue with 2 sonos ONE SL's:

1 One is connecting to 2.4GHZ, the other to 5 GHZ

 

Is there a way to force both ONE's to use the 5GHZ channel?

 

Like I said on your other thread, the comparison with Woonkamer (RR) is a bit unfair. That’s a home theatre satellite so it will connect over the dedicated 5GHz put out by the home theatre master player.

For non-HT players, such as your kitchen Ones, there are doubtless rules about the relative 2.4GHz and 5GHz WiFi signal strengths which determine how the device connects. As I remarked elsewhere there’s no way to force it.

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@ratty ; 😁 you're definitely ruling this board. Wanted to receive input from other subject matter experts, that's why i posted a similar question in this thread. 
Anyhow. Thanks again for your wise words and quick response

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Ps. In above example. Which is the HT master player. It's that the sub or the playbar?

I’ll leave it to others then...

Ps. In above example. Which is the HT master player. It's that the sub or the playbar?

The Playbar, in your case. The one at the front, responsible for the audio decode and playing the L/C/R channels. 

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Ok. Understood

Can you educate me how, if the playbar is on 2.4ghz., the satellites (slaves)  connect to 5ghz when the master is at 2.4ghz? 

Can you educate me how, if the playbar is on 2.4ghz., the satellites (slaves)  connect to 5ghz when the master is at 2.4ghz? 

The master player contains two radios: one 2.4GHz, the other 5GHz. The former is the primary wireless connection to the network (assuming the player isn’t wired that is) and the latter constitutes a private access point for the satellites. (This is why a HT master is unable to connect to 5GHz WiFi. The 5GHz radio is already occupied.)

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Thanks Ratty... As always

It perfectly makes sense in the way you explain it. Much appreciated

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