I purchased a Sonos 5 to replace a dead Bose sound dock. First, I really like the sound quality of this product. Regretfully, I encountered a playback/song skipping issue that Sonos doesn't seem to have an answer for. During playback, at random times, Sonos skips to the next song. Sometimes a few seconds into a song. Sometimes a few minutes into a song. Incredibly annoying. I tried (tirelessly) to work with Sonos to resolve the issue, but to no avail. They say to call with any problems, but don't tell you that there is often an hour plus hold time. That leaves you with e-mail support with a different technician every time you get a response. Every time the issue was blamed on my wireless router, which works perfectly with EVERY OTHER DEVICE IN MY HOME (TVs, phones, laptops, iPods, doorbells, thermostats, etc.). They also say that this is an uncommon problem. Judging from the number of folks on this forum with the same issue, this is something they need to shine a light on and fix ASAP. Seems bluetooth connectivity would resolve this issue. In my case I was pushing the limit of return availability with the retailer, and could not continue the back and forth with a different tech every time, and no fix in sight. Returned the system and purchased a Google Home Max. Bluetooth connectivity, yea! Sounds almost as good as the 5 and costs $150 bucks less. Best of luck to everyone with this issue! Sorry it didn't work out.