Question

Sadly... just about to give up. Sonos on BT Wholehome not working

  • 23 October 2017
  • 1 reply
  • 159 views

I've been a Sonos user since the start but I think the time has come to start looking for new kit. The reason, simple... drop outs and totally unreliable connectivity. My speakers are in then the next hour / day they drop out.

I have a large house and use BT Wholehome.

Cab you help? Diagnotics: 7989897.

Thx

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1 reply

Userlevel 7
Badge +26
Hi mdwuk, sorry for the delay. It looks like on that diagnostic your home wireless and Sonos wireless are on the same channel. This can cause a lot of trouble like what you're describing. I'd suggest starting with going to your Sonos settings and changing the channel to channel 6. It looked like your home network and a nearby one were on 1 and 11.

If you're still having trouble, I'd suggest that you give us a call.