Roam is always turning itself on and the battery is always dead making the roam unusable

  • 25 April 2021
  • 94 replies
  • 10021 views


Show first post

94 replies

I’m having the same issue , I got mine a few days ago, I keep thinking I am turning it off but then after a while the white light comes back in . I went to use it this morning after being at 100% yesterday and it was completely drained. It’s now lost 20% over half a day . This is absolutely ridiculous. Sonos reckon on standby it will last around 10 days but I can’t see this happening  we should be able to charge and be ready to pick up and go without charging everyday . I’m very disappointed I the roam for this. I thought maybe I was not turning off properly and came to see if I could find an answer and found this thread.  .. has anyone found a answer to the problem? It is driving me mad keep turning itself back on. I don’t want it on standby permanently, I have other options for getting the weather etc. I just want to charge the roam , turn off and be ready to turn on when I want to take it outside. Surely that’s the point of a portable speaker

Perhaps see if my reply to your post in this thread assists you to power off the Roam fully: 

 

So I woke up early and walked into my bathroom at 3 AM (everyone in the house had been asleep for HOURS).  Guess what, the Roam little white LED was on!  This means although no one had been using the Sonos App for many hours, the Roam somehow powered on from sleep mode.   Why would it do that?   This may explain why I’m seeing only 2 to 3 days (max) in sleep mode.    

Could it be activity in the app that doesn’t require user interaction (like music library index updating); checking for software updates -- also triggers the Roam to wake from sleep mode?

Possibly it’s renewing its DHCP leased IP address from your router, or checking for updates if you have that to set to auto-check overnight, perhaps?

It shouldn’t wakeup if you power it off, rather than use standby, but it will still lose some charge even in that state, as I understand it’s a lithium-ion rechargeable battery.

Userlevel 5
Badge +9

So I woke up early and walked into my bathroom at 3 AM (everyone in the house had been asleep for HOURS).  Guess what, the Roam little white LED was on!  This means although no one had been using the Sonos App for many hours, the Roam somehow powered on from sleep mode.   Why would it do that?   This may explain why I’m seeing only 2 to 3 days (max) in sleep mode.    

Could it be activity in the app that doesn’t require user interaction (like music library index updating); checking for software updates -- also triggers the Roam to wake from sleep mode?

Possibly it’s renewing its DHCP leased IP address from your router, or checking for updates if you have that to set to auto-check overnight, perhaps?

It shouldn’t wakeup if you power it off, rather than use standby, but it will still lose some charge even in that state, as I understand it’s a lithium-ion rechargeable battery.

Thanks, I’m well aware of the sleep vs power off.  However, power off is not really a good answer/use case, where you want the Roam to be available as a speaker in your Sonos system, without having to physically interact with it.   The literature indicated sleep mode should give about 10 days, before needing a re-charge.  I’m seeing 2 or 3 (as I use the Sonos App for other speakers in my house).  I don't think anyone is seeing 10 days in real world use in sleep mode. 

I have suggested that Sonos address this issue, by allowing the user to choose when to wake the Roam from sleep mode (as opposed to the app itself doing so automatically, when the app is engaged).   In other words, there should be a separate toggle/button in the app to “Wake Roam now” -- so it doesn't happen EVERY time I use the app.

Userlevel 1
Badge +1

I hope an update is coming because I’m over going to use my roam and it’s dead. Out of the five times I’ve wanted to use it I have only been able to use it once. I have to leave it on the charger when not in use otherwise it will be dead when I go to use it. When it’s on the charger and it gets to 100% there is no way to turn it off. If I hold the power button for five seconds it turns off but within a few seconds it turns itself back on again. If they don’t say a fix is coming within a week sadly it’s going back.

Same today, totally powered off Roam, still visible in the app and battery draining 10% over 12 hours. Why doesn't turned off mean turned off SONOS? come on get a bloody fix sorted

Badge

Same problem for me, turn the Roam off not plugged because was full charge to be used next day, but not surprised battery empty again without even been used all night. Very disappointed I have to use my old Bose mini for my excursion again. 
I’m going to return this speaker, first time that Sonos disappointed me. 

Userlevel 1

My experience... 

 

I'm only getting about 4-5 hrs on 50% vol and 3 days standby.

 

Contacted support and they suggested I return for a refund and the possibly buy again in a few months when the issue is resolved and the speaker may be reduced in price!

 

I have charged via Qi (it's definitely pronounced Chee) to 100% I don't see that charging via a wire would produce better battery life.

 

Unfortunately not fit for purpose. Very disappointing. 

I hope an update is coming because I’m over going to use my roam and it’s dead. Out of the five times I’ve wanted to use it I have only been able to use it once. I have to leave it on the charger when not in use otherwise it will be dead when I go to use it. When it’s on the charger and it gets to 100% there is no way to turn it off. If I hold the power button for five seconds it turns off but within a few seconds it turns itself back on again. If they don’t say a fix is coming within a week sadly it’s going back.

I hope an update is coming because I’m over going to use my roam and it’s dead. Out of the five times I’ve wanted to use it I have only been able to use it once. I have to leave it on the charger when not in use otherwise it will be dead when I go to use it. When it’s on the charger and it gets to 100% there is no way to turn it off. If I hold the power button for five seconds it turns off but within a few seconds it turns itself back on again. If they don’t say a fix is coming within a week sadly it’s going back.

Thanks everyone for the input, I thought I had a defective one! Sending back on Monday for a refund. Almost as disappointing as finding out my 5 Gen 1 is basically obsolete 🤬🤬

Userlevel 7

@Matt.hutch1966 @Cricho When you press and hold the button on the back for about five seconds to power off the Roam, do you hear a descending chime? This chime is how you know the Roam has been successfully turned off. If it is powered off completely, it should only lose 1%-2% of battery charge per day.

Userlevel 1
Badge +1

Yep did all of that, this is a new issue, had the sonos roam since release, never had this before 

Userlevel 4
Badge +3

this thing is a piece of crap, I have several sonos speakers and whoever designed this should be fired.

wanted to use it last night, dead.

again powered overnight. not connected to anything.

wnat to use it today.

dead again.

the power button on the back is useless and it is impossible to tell if it is fully off or not

this thing can't hold a charge for a few hours without being used. piece of crap.

Poor design, if I fully charge a device and power it off I expect it to be fully charged when I go to use it. 

Userlevel 6
Badge +15

Hi @thornen, sounds like you may be putting the Roam in to sleep mode, rather than fully powering it off. When fully powered off, the Roam won’t wake up when the Sonos app is opened, however it will when in Sleep mode.

To fully power off the Roam, you need to hold the power button for 5 seconds, while setting it to Sleep is just a single press and release.

Userlevel 4
Badge +3

I hope an update is coming because I’m over going to use my roam and it’s dead. Out of the five times I’ve wanted to use it I have only been able to use it once. I have to leave it on the charger when not in use otherwise it will be dead when I go to use it. When it’s on the charger and it gets to 100% there is no way to turn it off. If I hold the power button for five seconds it turns off but within a few seconds it turns itself back on again. If they don’t say a fix is coming within a week sadly it’s going back.

same for me, it's an awful design 

Userlevel 4
Badge +3

@sdtheclub

That the roam turns on again with fully charged battery if you have turned it off, only happens when it‘s connected to a QI charger. The reasons are how QI charging works and the fact, that roam always turns on if it‘s connected to a power supply. 
If connected to power using the usb c cable roam can be turned off completely even the battery is charged fully. 

nor my experience at all. I don't use a qi charger and this thing is always dead when I want to use it 

Userlevel 4
Badge +3

I hope an update is coming because I’m over going to use my roam and it’s dead. Out of the five times I’ve wanted to use it I have only been able to use it once. I have to leave it on the charger when not in use otherwise it will be dead when I go to use it. When it’s on the charger and it gets to 100% there is no way to turn it off. If I hold the power button for five seconds it turns off but within a few seconds it turns itself back on again. If they don’t say a fix is coming within a week sadly it’s going back.

I’m having the same issue , I got mine a few days ago, I keep thinking I am turning it off but then after a while the white light comes back in . I went to use it this morning after being at 100% yesterday and it was completely drained. It’s now lost 20% over half a day . This is absolutely ridiculous. Sonos reckon on standby it will last around 10 days but I can’t see this happening  we should be able to charge and be ready to pick up and go without charging everyday . I’m very disappointed I the roam for this. I thought maybe I was not turning off properly and came to see if I could find an answer and found this thread.  .. has anyone found a answer to the problem? It is driving me mad keep turning itself back on. I don’t want it on standby permanently, I have other options for getting the weather etc. I just want to charge the roam , turn off and be ready to turn on when I want to take it outside. Surely that’s the point of a portable speaker

yep same issue as me, this is going back 

Userlevel 4
Badge +3

I’m going to post this everywhere I can. The “auto turn on” feature is SO.DUMB.

Makes this product trash, basically. I’ll probably be returning it. 

Every other bluetooth speaker I’ve used before has auto-turn OFF. That makes 10000% more sense than auto-turn on. It would NOT be a big deal to turn my Roam on right before I want to use it. Who cares about a 2-second delay if your Roam is always dead !? 
 

I suppose it depends how you use it. They probably expect most people will keep it on the charger when they’re on WiFi.

 

That’s a bad assumption. My Roam sits in a bathroom on a shower shelf. No charger or outlet there. Since it’s waterproof, I think this is not an unusual use case.  

The problem is the wake from sleep mode when the app is used (even if using the app for OTHER Sonos speakers).  This was a mistake in design.  The app should allow the choice between always wake Roam vs wake Roam when I specifically want to wake the Roam - and supply a mechanism for doing so.  I assume this is an easy software fix.  Fix it!  

yep this is an awful design 

Me too.  I have the latest version of the software and my Roam wakes from sleep mode *even if I have my phone turned off.

I’m so disappointed in what I hoped would be a premium brand experience.

Can we *please* have an option to disable the wake on LAN functionality?  Please?

 

Did you turn the Battery Saver option on in the settings?  

Thanks for the reply and advice there.  I hadn’t!

I have now - much appreciated.  Let’s see how this goes :)

 

So the battery saver does work.  It’s equivalent to long-pressing the power button to turn it off completely (with a time delay).

I would love to be able to put it into sleep and not have it wake up - except by pressing the on button.  This network wake should be optional imo.

Even if I have my phone and tablet wifi turned off, the Sonos wakes from sleep :(   I can only assume that some other device on my network (TV?  Google Home?  Smart plug/bulbs?) are pinging the Roam on one of it’s open ports that sense for waking (1400, 1401 and couple of others).   So now I guess I’ll try disabling everything the the house and see whether the Roam can be made to stay in sleep … There goes the weekend :/   Or maybe try to use a packet sniffer to find the device.  Any ideas anyone?

 

I downloaded the very latest version yesterday and that allows you to set the Roam to power off when not used for 30 minutes and I can confirm that it did indeed power mine down completely.

This suits my usage perfectly as I always turn it off completely between uses and it saves me having to mess around with the very fiddly power button :)

Much appreciated Sonos.

 

Glad to see you’re enjoying the new battery saver mode! I’ve passed your feedback on to our dev team :slight_smile:

Badge

I supposed that this speaker were designed to stay in standby and not consume that amount of battery. Otherwise is only working when turning on, and not very useful to keep in a backpack  if you are longer hours walking or travelling and not having any electric plugs around. The speaker turn useless, and not fitting for porpouse. 

Reply