I have an issue with bluetooth on my Sonos Roam. The connection is unstable. Even a short outage or slowdown of internet on your mobile phone terminate the bluetooth connection with Roam and switch it to wifi mode. Suprisingly it hapens also when I played music offline (downloaded to the phone). I have Move as well and tested both under the same conditions and haven't experienced such issues with Move. Looks like hardware button to switch between wifi and bluetooth at Move is worth.
Does anyone has the same experience and can advise please?
Best answer by GuitarSuperstar
Try rebooting the Roam by following these instructions:
- Disconnect Roam from charging cables and remove it from wireless chargers.
- Hold the button on the back of Roam for at least five seconds until you hear the power-off tone and the light above the Sonos logo turns off.
- Wait 10 seconds.
- Press the button on the back of Roam to turn it back on.
Also reboot your phone.