I’ve really liked the size and sound of the Roam, but there’s been a few problems with the battery. The first is that the Roam keeps turning itself on, even while sleeping or turned off - but this is being addressed in another thread. The second issue is that even while plugged in (not Q pad, but USB), the Roam battery drains while in use. I’ve a Move that doesn’t do this. The Roam *does* charge while not in use while plugged in (unless it wakes up from Off, then it drains), so there’s not a connection problem. At the very least, it should continue to charge AND be able to play music. I’m forced to use it plugged in while outside because it never has more than a 35% charge due to the draining issue while shut off.
Please tell me there’s a software/firmware update in the works to fix this. It’s pretty frustrating to have bought an expensive device and not be able to use it as advertised.
Best answer by Corry P
Welcome to the Sonos Community!
If you’re still having this problem, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos Roam and what it reports.