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Remove old Playbar from my account

  • 16 April 2022
  • 1 reply
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In looking at my profile there is a Playbar that should be removed.  It was sold with my house some time ago.  Is there a way to remove this item from my account?

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Best answer by Airgetlam 16 April 2022, 00:14

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Essentially, the only way that gets removed from the “owned” system on Sonos is when someone registers the device under their own profile. I’ve got several “BRIDGES” and an odd PLAY:5 gen 1 that failed on my account, but I was careful when I donated the PLAYBAR to do a full reset on it, so the new recipient had to install it on their own account (Which I eventually needed to help them with, but that’s another story). 

To the best of my knowledge, that is the only way that that db can be accessed, as far as I know, there’s not a way for CS to change the data.