Last weekend my Playbase and 2 Play 1 surrounds suddenly dropped out and my system was not found by the app. I set them up again but whatever I do I cannot get the Playbase to work over wifi and it cannot be positioned next to the router in my hallway. If I wire it via ethernet I can connect but it cannot be wirelessly networked to complete setup. The rear speakers can be. I cannot get them all on the same room setup as the Playbase has to be moved to the TV to complete setup but then won't as it cannot connect on wifi. I did a factory reset on all units but that did not work. I brought the TV into the hallway to complete the remote setup after the reset so at least I can get sound and adjust the TV. I cannot get the Playbase on the network and therefore cannot pair it back with my surrounds. So frustrated!
Best answer by Keith N
Hi there, User418910. Thanks for reaching out to the Community about this and thanks to jgatie for the assist. According to the diagnostic report, it seems the PLAYBASE has a faulty wireless card and will need to be replaced. I took the liberty of creating a support ticket for you regarding this with the reference number 171115-000242. Keep an eye on your email inbox for an email to gather final details. Thanks for your patience.